Senior .NET Product Developer/Architect

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USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

The Senior Product Architect will be someone who is passionate about building scalable, secure and highly reliable, mission-critical software in a fast-paced agile environment. You will help build state-of-the-art products and infrastructure to make our customers successful using USAN’s solutions. You will be the CTO’s right-hand person for developing and managing the future state architecture, technology stack, and roadmap of our product platform.

You will be responsible for business requirements analysis and will work with Product Development and Product Management to build detailed design documents, such as user stories, wireframes, data flow diagrams, and functional and technical documentation. This includes engaging in and leading technical and functional discussions and continuous engagement with product managers and customers across a range of USAN’s new and existing products. The ideal candidate will be able to manage the product development pipeline and prioritize development sprint planning.

You will also be responsible for ensuring consistency across all of USAN’s products and services, including functionality, features, and UI.

Job Duties

  • Provide leadership, vision and strategy to ensure that the daily operations of the development teams align with the present and long-term goals of the business
  • Ensure consistent product architecture standards, best practices, and configurations across all architectural layers, including application architecture, information architecture, security architecture, infrastructure architecture, etc.
  • Manage hands-on code implementation and code architecture and design as needed on projects with our Software Engineers
  • Work with stakeholders and Product Managers to ensure products being developed comply with technical specifications and project schedules and yield a highly competitive end product
  • Productize all of USAN’s solutions by ensuring consistency across all platforms, including the UI
  • Determine the new products or services that will be recommended for development
  • Complete the required documentation to enable the hand off of new products to the Product Management team
  • Learn and investigate new technologies, and determine how these technologies can best be leveraged to build state of the art software that will meet our client’s needs

Basic Qualifications

  • Bachelor’s degree
  • 5+ years of direct experience in full life cycle software development
  • Proven experience leading an Agile environment
  • Strong knowledge of system and software best practices and methodologies
  • Must be able to work effectively with business stakeholders and technical team members to understand requirements and to implement complete business solutions
  • Reputation for being a collaborative thought partner and business leader, with ability to organize and motivate work across multiple team boundaries

Preferred Qualifications

  • Bachelor’s degree in Computer Science or Computer Engineering
  • 7+ years of experience in full life cycle software development
  • Experience with call center/contact center applications, such as omnichannel platforms, IVR, ACD, WFM, and CRM
  • Demonstrated experience in cloud technology, such as Amazon Web Services and Azure
  • Experience with C#, MS SQL Server, and ASP.NET
  • Extensive application development experience with experience on high traffic web applications

Job Benefits

  • Competitive compensation program
  • Your own personal office in a beautiful office building
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

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