Software QA Analyst

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USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is seeking an enthusiastic and driven individual to join our team as a Software QA Analyst. This position provides direct support in building custom applications to help our customers more effectively achieve their mission. The Software QA Analyst tests and validates web-based IVR call flows, customer portals, ACD, agent desktop applications, and customer engagement software products through multiple releases.

The Software QA Analyst is instrumental in improving quality, functionality, reliability, and usability of software products. The successful candidate will have strong written communication skills.

Duties

  • Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experience for IVR applications
  • Perform thorough & efficient test case execution and defect reporting
  • Test web-based applications that utilize the following technologies: HTML, HTML5, CSS, JavaScript, Sencha ExtJS
  • Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system
  • Analyze test results to assure quality of existing and new functionalities
  • Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of overall system
  • Recommend design improvements or corrections to software engineers and business analysts throughout the development process

Basic Qualifications

  • Bachelor’s degree in MIS, CIS, or a related field
  • Must have at least 2 years of Software Quality Assurance experience
  • Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors
  • Must demonstrate effective time-management skills and comply with project deadlines
  • Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment
  • Strong technical and analytical skills
  • Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
  • Must be very detail-oriented
  • Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel)
  • Fluent in Spanish

Preferred Qualifications

  • Bachelor’s degree in Computer Science or Information Systems
  • Background in software development
  • Experience with IVRs

Job Benefits:

  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, vision and life insurance)
  • 401(k) plan
  • Excellent holiday/vacation plans
  • Employee Referral Bonus Program
  • Annual performance-based bonus
  • Ongoing training opportunities
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

 

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