Farid Shenassa

Farid-ShenassaFarid Shenassa developed many of the company’s key intellectual property assets, including a unique call-flow scripting language and environment, distributed switch and VRU independent platforms and an SS7 protocol and middle layer. Significantly, his device-independent architecture and framework has ensured USAN offers one of the most robust contact center cloud offerings available today.

Farid joined USAN in 1990 as a software developer. Now as CTO, he is responsible for the overall technological direction of the company and contributes to product roadmap development and implementation. Even in his executive position, Farid continues to take a hands-on approach in all aspects of platform architecture, software design, and vendor product integration.

Prior to joining USAN, Farid held key roles in the computer science and software development field. At CARD*Tel, he developed a real-time calling card and credit card authorization hub. Before that Farid developed a manufacturing control and inventory tracking system for Johnson WireWorks.

Mr. Shenassa is a graduate of Georgia Institute of Technology where he earned both Bachelor of Science and Master of Science degrees in Information and Computer Science.