USAN President and CEO, Steve Walton, Featured Executive on CRMCXchange.com

USAN Chief Describes Company’s Future Vision of Customer Engagement Who: USAN, a provider of multi-channel customer engagement solutions What: Steve Walton, President and CEO of USAN, Featured Executive on CRMXchange.com When: The Month of August, 2012 Where: CRMXchange USAN President and CEO, Steve Walton, is the featured executive on CRMXchange for the month of August.... Read More

USAN Selected by Rooms To Go for Multichannel Contact Center and Social Media Monitoring Capabilities

Leading Furniture Retailer to Implement USAN’s VoiceNet and Metaphor Solutions in 275-seat Center Atlanta, GA May 8, 2012—USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies, announced today that Rooms To Go, America’s #1 independent furniture company, has selected the company’s social media monitoring and customer contact software for... Read More

USAN to Showcase Hosted IVR and Unified Cloud Communications at ICMI ACCE Conference and Expo

USAN to present Multi-channel Customer Engagement solutions Who: USAN, a provider of multi-channel customer engagement solutions What: Is a featured sponsor and exhibitor in booth 607 at the ICMI ACCE Conference and Expo When: May 7- 10, 2012 Where: Seattle, Washington, Washington State Convention Center USAN will sponsor and demonstrate its cloud-based contact center solutions at... Read More

USAN to Showcase Hosted IVR and Unified Cloud Communications at Contact Center Conference and Expo

Who:  USAN, a provider of omni-channel customer engagement solution What: Is a featured sponsor and exhibitor in booth 204 at the Contact Center Conference Expo 2012 When: April 23-26, 2012 Where: Renaissance Orlando at SeaWorld Resort, Orlando, FL USAN will sponsor and demonstrate its cloud-based omni-channel contact center solutions at the Contact Center Conference and... Read More

USAN Receives Aspect Service Excellence Award

USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies, announced today that Aspect, a leading provider of customer contact and Microsoft platform solutions, has recognized the company for its outstanding commitment to customer service excellence, technology expertise and service specialization with the North American Service Excellence Award for 2011. Read More

USAN Launches Hosted IVR Community on TMCnet

Technology Marketing Corporation (TMC) today announced that the Hosted IVR community,  sponsored by USAN, has been launched as the newest addition to the TMCnet global online community program. Norwalk, CT March 19, 2012—Technology Marketing Corporation (TMC) today announced that the Hosted IVR community, sponsored by USAN, has been launched as the newest addition to the TMCnet global online community program.   The Hosted IVR community is... Read More

A Leading Global Integrated Brand Activation Agency Moves its Customer Contact Operation to the USAN Cloud

USAN Implements Hosted ACD and Predictive Dialer for 75-seat Canadian Contact Center    Atlanta, GA March 12, 2012—USAN, a worldwide provider of a comprehensive portfolio of multichannel contact center products and technologies announced today that a global leader in integrated brand activation has converted its Canadian contact center to USAN’s hosted environment. As a leader... Read More

Award Winning Clinical Research Organization (CRO) Selects USAN Hosted Contact Center Solution for HIPAA-Compliant Clinical Research Study

USAN Employs Hosted IVR, Predictive Dialer and ACD in 50-seat Center to Manage Flu Vaccine Study Atlanta, GA February 28, 2012—USAN, a worldwide provider of a comprehensive portfolio of multichannel call center products and technologies, announced today that an Award Winning CRO will be using its hosted interactive voice response (IVR), predictive dialer and automatic... Read More