USAN to Showcase Cloud-Based IVR and Customer Engagement Technologies at TMC IT Expo / Cloud Communications Expo

USAN to present Multi-channel Customer Engagement solutions; Visitors will enter to win Mustang Who: USAN, a provider of Multi-channel Customer Engagement solutions What: TMC IT Expo and Cloud Communications Expo When: January 31 – February 3, 2012 Where: Miami Beach Convention Center, Miami, FL USAN will discuss customer engagement strategy and present its cloud-based contact... Read More

USAN Receives Customer Interaction Solutions® Magazine’s 2011 Product of the Year Award

Hosted Interactive Voice Response (IVR) Solution Honored for Exceptional Innovation Atlanta, GA January 31, 2012 — USAN announced today that TMC, a global, integrated media company, has named its IVR Solution as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers... Read More

USAN Unveils Portal to Help Enterprises Track Fast Moving Cloud-based Contact Center Technologies and Trends

USAN Unveils Portal to Help Enterprises Track Fast Moving Cloud-based Contact Center Technologies and Trends Norcross, GA – April 20, 2011 – USAN, Inc. a 20+ year pioneer in hosted and cloud-based contact center technologies today unveiled a new website designed to help Enterprises keep track of fast moving developments in cloud-based contact centers. The... Read More

USAN Achieves Payment Card Industry (PCI) 2.0 Certification

New Designation Ensures Secure Credit Card Processing, Data Storage and Transfer for USAN Payment Processor Customers NORCROSS, GA – August 2, 2011 – USAN, Inc., a provider of multi-channel customer engagement solutions, announced today that it has successfully completed a Payment Card Industry Data Security Standard (PCI DSS) 2.0 assessment and received a PCI Certification,... Read More

USAN and TMC Team up for an Exclusive Interview

USAN SVP Harry Miller talks business with TMC Norcross, GA – 2 November 2010 – USAN’s Harry Miller sat down with Erik Linask, Group Editorial Director of TMC in an exclusive podcast interview to get the scoop on what sets USAN apart from their competition and earned them perfect scores across the board in the... Read More

Customer Feedback Survey Generates Record Score for USAN

USAN is Perfect in the DMG Consulting August 2010 Hosted IVR Results NORCROSS, GA., 14 September 2010 – USAN today announced that its Hosted IVR solution received a perfect customer satisfaction rating in the 2010 Hosted/Managed Service IVR Market Report from DMG Consulting LLC, a market research firm specializing in contact centers and real-time analytics.... Read More

USAN Honored with a 2010 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

USAN Honored with a 2010 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine Norwalk, CT, (July 27, 2010) — USAN announced today that Technology Marketing Corporation (TMC) has named their Hosted Contact Center Solutions as a recipient of a 2010 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions.... Read More

USAN SaaS Contact Center Revolution at SpeechTEK 2010

Increasing customer loyalty and connecting people with information faster NORCROSS, GA – JULY 22, 2010 – Make customer satisfaction the cornerstone of your company. USAN Contact Center solutions allow enterprises to contact more people quickly, providing customers with the information they seek, and connecting them with the right agent to meet their business needs. USAN’s... Read More

USAN Showcases Automated Call Care at ATA 2010

Providing painless access to patient and provider health information NORCROSS, GA – MAY 3, 2010 – Long wait times, reliance on costly consultants to provide customer service, limited access by customers and providers to health information can now all be part of a health care providers past. With the focus on higher standards in the... Read More

USAN and TradeHarbor Announce Channel Partnership

TradeHarbor’s Voice Signature ServiceSM available with USAN’s Call Center Cloud Solution Norcross, GA and St. Louis, MO (March 23, 2010) – TradeHarbor, Inc., a leading provider of voice authentication services, and USAN, a leading provider of Call Center Cloud solutions, today announced a partnership to offer TradeHarbor’s Voice Signature ServiceSM to any customer using USAN’s... Read More