USAN to Showcase Multi-Channel Engagement Solutions at ICMI ACCE Conference

Who:               USAN, a provider of multi-channel customer engagement solutions

What:              Gold sponsor at booth 436 at the ICMI ACCE Conference and Expo

When:             May 13-16, 2013

Where:           Washington State Convention Center, Seattle, Washington

A gold sponsor at the 2013 ICMI ACCE Conference and Expo in Seattle, WA, USAN will showcase to conference attendees their Multi-channel Customer Engagement platformincluding cloud-based contact center products for inbound, outbound and self-service applications.

Perhaps best known originallyfor their innovative interactive voice response (IVR) and call center communications capabilities, USAN’s modern focusis on multi-channel customer engagement.Today the company provides technology solutions that unify communications, centralize business processes and deliver a seamless customer experience across channels.

The showcase will demonstrate tocontact center management and customer experience professionals a single customer transaction crossing channels (voice, chat, email, social and text) in real-time that provides an experience customized for the customer.

USAN will also be leading an educational session for conference attendees in which the customer engagement concepts of interaction history, preferences management and service consistency are presented as solutions to customer experience delivery challenges.

Visit USAN at booth 436 forthe Customer Engagement platform showcases, additional information and to enter the Passport to Prizes raffle.

For additional information on theICMI ACCE Conference and Expo visit http://www.icmi.com/ACCE.