Agent Desktop for Amazon Connect Explainer Video

See how Agent Desktop unites the power of the AWS ecosystem with the ease and flexibility of Amazon Connect.

Features

Screen pop

Call dispositioning

Integration to back-end systems and databases

Make, receive, and manage calls on Amazon Connect

Configurable tabs with context-aware content

Benefits

Low TCO with pay-as-you go model

Agent efficiency is boosted with a unified desktop interface

Reduced handle time with desktop automation

Quick to implement with pre-packaged integration to Amazon Connect

Enterprise-grade functionality using AWS standard tools

For more information about Agent Desktop for Amazon Connect

Amazon Connect Blogs

Amazon Connect - The Deconstructed Contact Center

By deconstructing the contact center, Amazon has transformed the traditional technology stack with Amazon Connect’s simplicity. Amazon Connect gives contact center organizations the ability to more easily access and utilize their data, more easily integrate with other systems, and customize their technology stack—the very capabilities that were previously difficult to come by.