Introducing Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.

The USAN and AWS Ecosystem

The USAN and AWS Ecosystem

For more information about USAN Services for Amazon Connect, contact us today.

USAN SI and Implementation Services for Amazon Connect

Jumpstart Package

All-in-one package delivers a basic Amazon Connect system setup to get to a Proof of Concept in 2 weeks. Configure up to 20 agents, 2 groups, basic touch-tone IVR menu routing with prompting, and tagging of 5 pieces of data to be displayed in the default desktop.

Advanced Customer Service Solution Implementations

Agile or waterfall approach to custom system configuration and integration. Services include comprehensive self-service IVR, including LEX speech recognition, custom IVR reporting, cradle to grave reporting, skills and complex group routing, and deep integration and orchestration with back-end systems.

Mobile Self-Service Simplified with Visual IVR

Visual IVR for Amazon Connect

A top 10 global bank developed over 40 separate self-serve applications across a multi-decade relationship with USAN. Utilizing voice self-service best practices, USAN and the bank were able to achieve IVR containment rates ranging from 45-89%. However, in a continuous improvement initiative, the bank wanted to boost its self-service numbers further, while at the same time increasing customer satisfaction.

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