Affordable Care Act Focuses on Healthcare Customer Engagement

In the healthcare sector, customers are far less forgiving of negative experience than they are with the retail, banking, and utilities sectors. The implications of this reality coinciding with upcoming changes to reimbursements should not alarm healthcare service providers. That is, healthcare service providers with a well integrated customer engagement strategy. Read More

Reduced Hospital Re-admits Achieved with Customer Experience Management

The crackdown on re-admissions is at the center of the Affordable Care Act’s effort to erase unnecessary care and slow Medicare’s spending. Customer experience management could be a crucial aspect to your hospital's bottom line. Read this article to learn more about how customer engagement for healthcare providers can improve the patient experience and drive... Read More