Graduating to Workforce Management

Making the move from your spreadsheet to a real workforce management system is a process—kind of like moving through high school and graduating to college. Your understanding of the systems available, of what other companies are doing, and of your own business needs evolves. Along with that come the realization that the spreadsheet just can’t... Read More

Top Five Benefits of WFM: A Review

Workforce management drives business value across the call center—it reaches well beyond “just” the schedule. A great WFM will provide you the tools to reduce attrition and turnover, improve productivity, lower absenteeism, and more. In other words, you look for its real business benefit in your improved bottom line. Read More