How to reduce security risk in the cloud.

Security and regulatory compliance continue to be top cloud concerns, and for good reason. It’s hard to trust something you can’t see and have little control over. And yet technology providers keep trying to push customers to the cloud – their cloud. The reality is, you can improve your security posture and reduce compliance risk... Read More

How do you measure risk in your contact center?

Customer data is the lifeblood of the contact center. Your ability to deliver seamless customer experiences across multiple channels depends on it. Unfortunately, where there is data there is also security risk. The question is how do you handle that risk to reduce your company’s liability while enabling your agents to deliver the service customers... Read More

Threats to Cloud Call Center Security

How does a call center technology provider ensure data security and privacy? Read this article to discover the top threats facing cloud call centers and what to expect from a vendor's security and compliance practices. Read More