Bad IVR experiences lose customers

IVR can be a great tool for companies in decreasing customer wait time and increasing customer satisfaction, but a nationwide poll found that more than 8 in 10 respondents said that companies will lose their business after a bad IVR experience. Find out how to avoid chasing off customers with your IVR. Read More

Call Center Solutions: Trends to Watch

Today’s customers expect to interact with companies on a variety of platforms—phone, e-mail, chat, text, and social. As customers’ expectations have changed, call center solutions have grown increasingly sophisticated. This article provides a few call center trends to watch. Read More