IVR and the Freedom to Speak

The changing nature of how customers interact with you makes employing speech technology for your IVR more important all the time. The touchpad is become increasingly awkward. The good news is: there are different levels of IVR speech—so you’ll be able to pick the functionality that fits your customers’ needs and your budget. Read More

A Spring Cleaning for Your IVR

If you’re thinking about upgrading to a more sophisticated IVR system—maybe it’s IT spring cleaning time at your call center—it might be useful to have a quick summary of what the available levels of IVR are today. Today’s post lays that all out for you, and offers our best suggestion about how to determine which... Read More