How Can Emerging Channels be Leveraged to Improve the Customer Experience? Webinar Replay

In this webinar replay, originally recorded in June 2013, ICMI and USAN look at the multi-channel landscape and review findings from ICMI’s latest research, “How Can Emerging Channels be Leveraged to Improve the Customer Experience?”

We’re sorry, but this webinar replay is no longer available. However, the research report is available for download.