Omni-Channel Customer Engagement in Action Webinar Replay

There’s plenty of talk about amazing customer experiences by companies who say they can help you achieve customer loyalty with synchronized cross channel communication. Until now, it’s all been smoke and mirrors. But at USAN, omni-channel customer engagement is real. Talk is cheap, seeing is believing. So let us show you how it works.

In this webinar replay, originally recorded in January 2013, USAN demonstrated a single transaction cross voice, web, text, email and social media channels, in real time, that was customized uniquely for the customer from the very first touch. The presenters will also explain the behind the scenes technology that is tightly integrated across multiple vendor platforms for exception handling and more. Watch it now!