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Speechless: Lessons From the Frontlines of Customer Experience
In this episode of Speechless, I reconnect with Thomas Helfrich, founder of Instantly Relevant, where we explore the intricate world of customer experience and the role of artificial intelligence. We discuss how businesses can effectively engage with customers on platforms like LinkedIn while avoiding common pitfalls in outreach. Thomas shares valuable insights on the importance of human connection, even in an increasingly automated world, and offers practical advice for using AI as a tool to enhance customer interactions. From personal anecdotes about exceptional service experiences to the nuances of effective communication, this conversation is packed with lessons on how to create memorable, positive customer experiences. Tune in for a thought-provoking dialogue that will leave you inspired to elevate your customer engagement strategies.
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