Rate Your IVR Sales Leveraging Efforts

IVR sales leveraging can help increase sales, increase the return on investment of your IVR system and improve the customer service experience. Use this checklist to determine how well you are utilizing IVR sales leveraging techniques and how you might improve your efforts. Read More

Bad IVR experiences lose customers

IVR can be a great tool for companies in decreasing customer wait time and increasing customer satisfaction, but a nationwide poll found that more than 8 in 10 respondents said that companies will lose their business after a bad IVR experience. Find out how to avoid chasing off customers with your IVR. Read More