How We’re Different

People

Our people are some of the most experienced in the industry and are dedicated to solving complex problems that our competitors won’t usually touch. Our people have made us pioneers in customer engagement: We were amongst the first to the cloud and the first to solve Omni-Channel.  Meet The Leadership Team.

Process

Our solution is not one-size-fits-all. We use a proven iterative process to understand your business goals and how your business operates so that we can provide incremental value and give you what you need – leveraging what you have – right now.

Products

We offer the most flexible and scalable Omni-Channel, self-service and contact center platforms available. Our technology is designed to accommodate the way your business works today, instead of having you change your operations to work with our technology.  View Our Products.

The USAN Cloud

We were in the cloud before it was even called the cloud. Continuously refined since 1989, with over eight generations of development, and greater than 99.999% availability in each year of operation, our cloud is one of the most robust and scalable hosted technology platforms on the market.

Contact us about your omni-channel customer engagement initiatives.

“Because we strive to increase donor frequency, it’s very important that we stay in regular contact with a person who has previously donated blood and is registered in our system. USAN allows us to quickly and easily create calling campaigns that meet the blood inventory needs our organization, which ensures we have the right blood products available to meet the needs of the communities we serve.”

Robert Sanchez, Director of Donor Resources and Marketing
The Blood Alliance

25+ Years

of award winning, secure, reliable, large-scale hosted contact center solutions

99.999%

of availability for USAN products in the cloud

10

geographically dispersed production nodes

1 Billion

Omni Channel interactions per year

24/7/365

Network Management Center monitoring

Engage Blog

USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation... View Article

USAN Announces Contact Suite for Amazon Connect

March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. These solutions, along with Visual IVR for Amazon Connect, comprise USAN Contact Suite, a set of pre-packaged solutions built by USAN to extend... View Article