Careers at USAN

Join the team that’s redefining the customer experience!

Up for a challenge? Thrive in an entrepreneurial environment? Energized by interacting with leading edge professionals? Enjoy working on innovative applications? Crave responsibility and accountability? USAN may be the place for you.

Available Positions

Service Provider Provisioning and Billing Manager

USAN is currently looking for a Service Provider Provisioning and Billing Manager. This position will be responsible for managing all telecom expenses and vendor relations. The ideal candidate will have experience auditing/reconciling bills, negotiating contracts, and meeting with telecom vendors.

Internal Application administrator

USAN is looking for an Internal Application administrator. This role will be responsible for installation, upgrades, troubleshooting and configuration of internal applications. The ideal candidate will have experience creating technical process documentation to be used internally. Strong skills in ServiceNow are key to the success of this position.

Telemetry Engineer

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

The Telemetry Engineer will act as the monitoring tool administrator. They will be the point of contract for monitoring related incidents and identifying gaps in the monitoring environment.

Technical Writer

Do you have an unparalleled acumen to research, write, edit and proofread complex data? Can you create, maintain and update manuals, training procedures, specifications and presentations like a boss?

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.

We are hiring a Technical Writer to interact cross-functionally with developers, management, and customer operations/support to produce/create top quality and clear documentation. This position requires strong writing skills and one year of experience using Microsoft Visio. The ideal candidate will have the ability to use and understand complex contact center software products and create user and reference manuals as required.

Software Developer - Entry Level

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is seeking an enthusiastic Software Engineer to join our core Software Development team. As a team member, you would be primarily responsible for implementing and updating custom Interactive Voice Response (IVR) callflow designs, but also working on backend SQL and web based applications as needed. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be creating integrations with our omni-channel Metaphor platform. Metaphor is built on a C# / .Net framework, but we use HTML5 and Javascript for front-end development, MS SQL Server on the backend, and C, C++, C# and Java as needed. You will have the opportunity to work in a diverse environment for the country’s best IVR development shop.