Careers at USAN

Join the team that’s redefining the customer experience!

Up for a challenge? Thrive in an entrepreneurial environment? Energized by interacting with leading edge professionals? Enjoy working on innovative applications? Crave responsibility and accountability? USAN may be the place for you.

Available Positions

Site Reliability Administrator (Sacramento, CA)

Site Reliability Administrator provides On-site systems and network administration in the form of hardware, OS software administration and automation. A Site Reliability Administrator ensures installation and maintenance guidelines are executed and adhered to. This highly technical systems engineering position requires daily interaction and co-existence with Collocation Engineers, Internal Engineering Groups & Customers, strong leadership abilities are a must as well as commitment to providing quality service 24x7x365.

NOC Engineer

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

The Network Operations Center Engineer is responsible for working on a shift of 4-5 Engineers to minimize system downtime, perform real-time surveillance of the network, notify customers of scheduled and unscheduled outages, and ensure the customer’s expectations of service are met. The Network Operations Center (NOC) serves as the first point of contact for the customer on all system- and network-related issues. Since the NOC is a 24X7 operation, these positions require shift work. All applicants will be required to work shifts, weekends, and holidays.

Telemetry Engineer

USAN delivers omni-channel customer engagement products and solutions to the contact center and beyond. We are hiring web application developer to join our growing team in Norcross, GA. We are looking for someone who is interested in developing customer engagement product solutions for the cloud, advancing their skillset, and enjoys working on a small product team in a fast-paced environment. Your primary responsibility will be to act as monitoring tool Administrator. You will be the point of contact for monitoring related incidents.

Web Application Developer

USAN delivers omni-channel customer engagement products and solutions to the contact center and beyond. We are hiring web application developer to join our growing team in Norcross, GA. We are looking for someone who is interested in developing customer engagement product solutions for the cloud, advancing their skillset, and enjoys working on a small product team in a fast-paced environment.  Your primary responsibility will be to design, develop, and maintain product web UI components. You will work closely with other team members to integrate your components into the product to deliver new features and offerings.

TLS SaaS Engineer

We are hiring a TLS SaaS Engineer to provide third-level private cloud-based Application Support for ACD and IVR systems and associated infrastructure. This role will be imperative in the implementation of new products/services into both a quality assurance environment as well as a production environment

Systems Security Engineer

The System Security Engineer is responsible for the system and application engineering, implementation, and maintenance for USAN’s cyber security controls.   Concurrently, Systems Security Engineer will work with the Dev Ops team to provide support for USAN’s Sec Ops efforts which include both private cloud and public cloud Sec Ops implementation. The ideal candidate will have some experience with Dev Ops technologies such as orchestration, scripting,  CI/CD, etc. and exposure to cloud architecture such as AWS and Google. Experience in security automation through orchestration and automation tools such as Ansible, Chef, Puppet, Terraform is desired.

Software Developer - Entry Level

USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all of our employees by creating a supportive, flexible, and collaborative work environment. We have a high performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.

USAN is seeking an enthusiastic Software Engineer to join our core Software Development team. As a team member, you would be primarily responsible for implementing and updating custom Interactive Voice Response (IVR) callflow designs, but also working on backend SQL and web based applications as needed. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be creating integrations with our omni-channel Metaphor platform. Metaphor is built on a C# / .Net framework, but we use HTML5 and Javascript for front-end development, MS SQL Server on the backend, and C, C++, C# and Java as needed. You will have the opportunity to work in a diverse environment for the country’s best IVR development shop.

Sr. C# Backend Developer

Are you a Developer (DevOps minded) that is experienced with AWS cloud services and solutions, Google Services? Have you worked on applications for traditional backend datacenter systems as well as cloud-based solutions? Have you worked with Continuous integration tools such (azure devops, Jenkins, etc.)? Do you like working with other gifted engineers and developers to work on large scale, high performance, industry leading technology challenges for large scale solutions? If yes, then we might have a role for you. We are small, product-centered teams of passionate software engineers and solutions engineers that are looking to delight our customers by building awesome software – while working hard and having fun.

Technical Project Manager

The USAN Operations Technical PM responsibilities will include managing customer facing and internal infrastructure projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives.

Data Engineer

USAN delivers customer engagement solutions designed to drive the future of conversational customer engagement. By leveraging advanced AI, BOT technologies, public cloud tools, and agile solution methods USAN delivers amazing solutions to our clients. If you have the right blend of passion, enthusiasm, innovation, and creativity you may be a perfect candidate for a role at USAN.

Business Analyst

Do your superhuman analytical and conflict resolution skills to help identify, communicate and resolve issues efficiently and effectively? Are you a first-rate communicator who is able to tailor discussions based on intended audiences? Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over solutions?

USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility and career growth opportunities.

SQL Backend Developer

USAN is looking for a SQLDeveloper that is passionate about writing code, solving problems. designing solutions and collaborating with other highly-skilled team members.