Leadership Team

Pioneers of the cloud. Visionaries in customer engagement.

Steve Walton

Steve Walton

President and Chief Executive Officer

Steve Walton is the president and chief executive officer (CEO) at USAN. Since taking on this position in 1999, Steve has transformed USAN from a network-based telecom services provider to a highly profitable technology innovator and leader in cloud-based contact center solutions. Learn More

Rocky Livingston

Rocky Livingston

Chief Information Officer

Robert “Rocky” Livingston is the CIO and senior vice president of operations at USAN. With responsibility for operations and management of call processing and web services platforms, he maintains the company’s impeccable reputation for highly available and compliant carrier-grade customer applications. Learn More

Farid Shenassa

Farid Shenassa

Chief Technology Officer

Farid Shenassa is the chief technology officer (CTO) at USAN. In this position, he developed many of the company’s key intellectual property assets, including a unique call-flow scripting language and environment, distributed switch and VRU independent platforms and an SS7 protocol and middle layer. Learn More

Loyd Olson

Loyd Olson

Chief Operating Officer

Loyd Olson is the chief operating officer (COO) and senior vice president of sales at USAN. He is responsible for delivering competitive and feature-rich products and services to USAN customers while ensuring that day-to-day operations are aligned with corporate objectives.  Learn More

Donny Jackson

Donny Jackson

Senior Vice President, Software Development

Donny Jackson is senior vice president of software development, overseeing interactive voice response software development, technical consulting, business analysis, and project management. Donny joined USAN in 1992 and his responsibilities include delivering state-of-the-art speech and touchtone IVR applications and digital assistant (chatbot) solutions to financial institutions, automobile companies, collections agencies, brokerage firms, healthcare companies and telecommunications providers.  Learn More

Michelle Clendenen-Shaw

Michelle Clendenen-Shaw

Vice President, Finance and Administration

Michelle Clendenen-Shaw is the vice president of finance and administration at USAN. She is responsible for all aspects of corporate financial management and plays a central role in helping USAN maintain its current, uninterrupted streak of consecutive quarters of profitability. Learn More

Steve Herlocher

Steve Herlocher

Senior Vice President, Marketing

Steve Herlocher joined USAN in 2015 and is senior vice president of marketing. His responsibilities include leading USAN’s omnichannel customer engagement unit, marketing, product management, business development, and strategy.  Learn More