USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner

USAN announced today that it has achieved the Amazon Web Services (AWS) Service Delivery Partner designation for Amazon Connect, recognizing that USAN improves customer experience and outcomes by identifying customer pain-points and designing a solution based on Amazon Connect and other AWS services. Achieving the Amazon Connect Service Delivery designation differentiates USAN as an AWS... Read More

USAN Announces Contact Suite for Amazon Connect

March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. These solutions, along with Visual IVR for Amazon Connect, comprise USAN Contact Suite, a set of pre-packaged solutions built by USAN to extend the power of Amazon Connect.... Read More

USAN Launches New Commercial Kubernetes Application on Google Cloud Platform Marketplace

USAN’s solution gives customers the ability to quickly connect Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes Atlanta, GA, [July 24th, 2018] —USAN, a cloud customer experience technology company, today announced it is introducing a commercial Kubernetes application to all users of the Google Cloud Platform Marketplace. The new... Read More

USAN Visual IVR Now Available on AWS Marketplace

Visual IVR for Amazon Connect extends omnichannel IVR to Amazon Connect service October 23, 2017 – USAN, a provider of cloud-based omnichannel customer engagement solutions, today announced the availability of Visual IVR for Amazon Connect on AWS Marketplace. Visual IVR is a customer self-service solution that seamlessly integrates with Amazon Connect, a cloud contact center... Read More

Accelovance selects USAN’s all-inclusive hosted contact center suite for clinical research study

Accelovance employs USAN Metaphor Voice, a HIPAA-compliant hosted IVR, predictive dialer and ACD, for its call center. Atlanta, Georgia, September 24, 2013 – USAN, a cloud services provider of multichannel call center products and technologies, announced today that its hosted contact center solution has been selected by Accelovance, an award-winning clinical research organization, to execute... Read More

USAN announces availability of all-inclusive, scalable hosted contact center engagement suite

Metaphor Voice is the new alternative to expensive and complex call center technology products that have long deployment times, and inexpensive systems that can be implemented quickly but are limited in functionality. Atlanta, Georgia, 18 September 2013 – USAN, a provider of cloud-based multichannel customer engagement products and technologies, announced today the availability of its... Read More