Event Overview

With Hurricane season approaching, it’s imperative to have a sound business continuity and disaster recovery plan for your customer contact centers. It’s never been easier to secure your communications infrastructure with Amazon Connect, the pay-as-you-go contact center platform that’s quick and easy to set up. With Amazon Connect there are:

  • NO contracts
  • NO locked, proprietary systems, and
  • NO limits on innovation with AWS services

Please join us at an upcoming Amazon Connect Hurricane Preparedness workshop in Orlando or Miami. These workshops will be a hands-on, immersive experience where you will build your own baseline Amazon Connect instance and walk away with the starting point for a DR solution for your contact center operations.

The Specifics


April 3 – Orlando

April 4 – Miami

Learn from Amazon Connect experts on how in 5 easy steps, you can build a cloud contact center, powered by Amazon Connect, that will keep you to your customers in the event of a hurricane or other disaster.

Download Agenda and Lab Requirements

What is Amazon Connect?

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

About USAN

USAN is a certified Amazon Web Services Consulting Partner offering design, integration and implementation services for effective self-service and conversational experiences. With years of AWS experience, as a partner and a customer, USAN has a proven methodology for deploying successful and impactful Amazon Connect solutions.


ORLANDO – April 3

Stetson University Center at Celebration

800 Celebration Avenue

Suite 104

Celebration, FL 34747

MIAMI – April 4

Courtyard by Marriott Miami Aventura Mall

2825 NE 191st Street

Biscayne Room

Aventura, FL 33180