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Agenda

The Bootcamp is a two-day event. Day One takes place in a classroom setting featuring instruction and demonstrations with a hands-on approach. Day Two is a free-form “Builders Day” enabling you to create your own use case that is relevant to your business.

Download Agenda

NYC Bootcamp

Why Should You Attend?

A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution.  The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration, and management of Amazon Connect. This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM, and execution of Lambda functions in order to create call-flow integrations.

What Type of Experience Should You Have?

Whether you’re new to Amazon Connect or have been using the platform for a few months, this bootcamp is best suited for those in the contact center industry responsible for configuration of ACD, IVR, PBX, natural language understanding (NLU) and automatic speech recognition (ASR), reporting and analytics, call recording, sentiment detection, and desktop or dashboard GUI designs. Previous experience with AWS and scripting/development is beneficial, but not required.

About USAN

USAN is a certified Amazon Web Services Consulting Partner offering design, integration and implementation services for effective self-service and conversational experiences. With years of AWS experience, as a partner and a customer, USAN has a proven methodology for deploying successful and impactful Amazon Connect solutions.

Location

NYC Bootcamp

June 12-13

Day 1 – 8:30 AM – 5:00 PM EST

Day 2 – 8:30 AM – 3:00 PM EST

AWS Office

7 West 34th Street

Conference Room 11.208

NY, NY 10001