Dialer for Amazon Connect Explainer Video

See how Dialer leverages the AWS ecosystem to deliver a seamlessly integrated dialing component to Amazon Connect

Features

Blended inbound and outbound capability

Preview dialing

List management

Advanced retry logic

Benefits

Low TCO with pay-as-you-go model

Increased agent efficiency and utilization with blended inbound and outbound environment

Fully vetted – TCPA compliant

Minimized integration effort with plug-and-play integration to Amazon Connect

Amazon Connect Blogs

Calculating the (TCO) Total Cost of Ownership for Amazon Connect

Calculating the Total Cost of Ownership for Amazon Connect

Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud. However, unlike a move from one on-premises application to another, calculating the TCO for a cloud-based app is like comparing apples to oranges.