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Your customers are ALWAYS talking. Why aren’t you ALWAYS listening? with Lisa Fairbanks of AWS

Your customers are ALWAYS talking. Why aren’t you ALWAYS listening? with Lisa Fairbanks of AWS

Speechless: Lessons From the Frontlines of Customer Experience
• 43 min
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Your customers are always talking—but are you truly listening? In this kickoff episode, Matthew Storm and AWS’s Lisa Fairbanks dive into how modern CX teams capture and act on customer signals. From legacy tools to AI-powered insights, they explore what to listen for, who should be listening, and how real change happens when the right people hear the right things.