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Why USAN?

Revolutionary products, a proven process, and 25 years of delivering hosted technology solutions to complex business problems.

The USAN Promise

We are committed to understanding your needs and building technology that works – for you.

The Omni-Channel Advantage

Seamless, always available, relevant and personalized. That’s the omni-channel customer experience.

Recent Posts

Amazon Connect, the Deconstructed Contact Center

When Amazon released its contact center service, Amazon Connect, it was met with skepticism by some industry insiders because it didn’t have the features other solutions offer. After working with the cloud-based contact center service for a little over a year, we’ve seen firsthand the power of Amazon Connect in... View Article

Amazon Connect: What’s DIY and What’s Not

It’s no wonder that “self-service” is one of the first adjectives Amazon uses to describe Amazon Connect. Self-service is quite possibly the most notable difference between the cloud-based contact center service and traditional contact center technology.  But self-service doesn’t necessarily mean you should do it all yourself. Let’s look at... View Article