Skip to content

CATEGORIZE YOUR CUSTOMER INTERACTIONS

Discover customer intent with AI

The future of post-contact analytics is here. Unlock deeper customer insights with AI-driven analysis from USAN. AI Contact Analytics uses the interactions from Amazon Connect as well as other contact center platforms to surface categories of customer intent and trends you aren’t aware of in your contact center.  

Book a demo to revolutionize your contact center now. 

AI Contact Analytics

Enable Gen AI to analyze 100% of your customer interactions to discover customer intent and improve agent coaching. 

Intent Dashboard-2

Unearth Customers' True Intents 

Traditional post-contact analytics tools only look for what you tell them to. AI Contact Analytics discovers previously hidden customer intents, allowing you to understand and enhance customer experience faster than ever before.  

Track agent and customer sentiment

Goodbye countless hours of manually sampling customer conversations, hello sentiment at the tips of your fingers. AI Contact Analytics automatically tracks both agent and customer sentiment. 

Agent sentiment in AI Contact Analytics
AI Agent Training-2

Build AI-based agent training

Sample more agent calls than ever before to provide targeted coaching plans tailored to agent strengths and areas of improvement. Focus on what each individual agent needs to improve customer satisfaction and agent experience. 

What sets USAN’s AI Contact Analytics apart from the rest?

 
No guidance needed

Instead of requiring you to build categories out before using post-contact analytics like other tools, USAN’s AI Contact Analytics surfaces intents and categories for you. 

Built within the AWS ecosystem

AI Contact Analytics harnesses the power of Amazon Connect and Contact Lens to bring you the analytics you need to improve customer experience. 

Easy to set-up and use

USAN’s team brings a wealth of contact center experience to the table and will guide you through setting up AI Contact Analytics, allowing you to focus on what you do best: improving CX.  

How post-contact analytics can help your bottom line: 

Agent onboarding icon

Reduce time spent manually sampling agent conversations.

Agent satisfaction icon

Increase agent satisfaction and reduce turnover 

Agent productivity icon

Improve NPS and CSAT scores

Partnering for Success

Edcor Logo

“Our outdated systems didn’t support flexible integrations, access to data, or omnichannel customer interactions. USAN enabled a seamless transition to Amazon Connect, and we are already seeing an improved customer experience and an increase in agent efficiency.”

Terry E. Lang, Director of IT Operations, Oncourse Home Solutions (formerly American Water)
Oncourse Logo

“We needed expert assistance in transitioning from legacy Cisco IVR/ACD to Amazon Connect. Given tight timelines, partnering with USAN – an Amazon partner with deep experience – was crucial. Together, we enhanced the customer experience end-to-end, delivering a dynamic, controlled caller journey in just 45 days from kickoff to UAT readiness.”

Jonathan Wood, Director of IT Operations, Oncourse Home Solutions (formerly American Water)

Resources

AI Contact Analytics Resource SectionPRODUCT OVERVIEW
Categorize: AI Contact Analytics
AI Contact Analytics Announcement HeaderNEWS
USAN Unveils AI Contact Analytics Solution to Elevate CX and Agent Performance

 

Amazon CX DayVIRTUAL EVENT
Amazon Customer Experience Day: How Dominion Energy Drives CX with USAN and Amazon Connect