CATEGORIZE YOUR CUSTOMER INTERACTIONS
Discover customer intent with AI
The future of post-contact analytics is here. Unlock deeper customer insights with AI-driven analysis from USAN. AI Contact Analytics uses the interactions from Amazon Connect as well as other contact center platforms to surface categories of customer intent and trends you aren’t aware of in your contact center.
Book a demo to revolutionize your contact center now.
AI Contact Analytics
Enable Gen AI to analyze 100% of your customer interactions to discover customer intent and improve agent coaching.

Unearth Customers' True Intents
Traditional post-contact analytics tools only look for what you tell them to. AI Contact Analytics discovers previously hidden customer intents, allowing you to understand and enhance customer experience faster than ever before.
Track sentiment
Goodbye countless hours of manually sampling customer conversations, hello sentiment at the tips of your fingers. AI Contact Analytics automatically tracks both agent and customer sentiment.


Build AI-based agent training
Sample more agent calls than ever before to provide targeted coaching plans tailored to agent strengths and areas of improvement. Focus on what each individual agent needs to improve customer satisfaction and agent experience.
What sets USAN’s AI Contact Analytics apart from the rest?
No guidance needed
Instead of requiring you to build categories out before using post-contact analytics like other tools, USAN’s AI Contact Analytics surfaces intents and categories for you.
Built within the AWS ecosystem
AI Contact Analytics harnesses the power of Amazon Connect and Contact Lens to bring you the analytics you need to improve customer experience.
Easy to set-up and use
USAN’s team brings a wealth of contact center experience to the table and will guide you through setting up AI Contact Analytics, allowing you to focus on what you do best: improving CX.
How post-contact analytics can help your bottom line:
Reduce time spent manually sampling agent conversations.
Increase agent satisfaction and reduce turnover
Improve NPS and CSAT scores
Partnering for Success

“Our outdated systems didn’t support flexible integrations, access to data, or omnichannel customer interactions. USAN enabled a seamless transition to Amazon Connect, and we are already seeing an improved customer experience and an increase in agent efficiency.”

“We needed expert assistance in transitioning from legacy Cisco IVR/ACD to Amazon Connect. Given tight timelines, partnering with USAN – an Amazon partner with deep experience – was crucial. Together, we enhanced the customer experience end-to-end, delivering a dynamic, controlled caller journey in just 45 days from kickoff to UAT readiness.”