Skip to content

Transform Data into Decisions 

Designed to provide clarity, control, and actionable insights, USAN’s dashboards for Amazon Connect turns raw data into real results. Harness the power of a centralized data lake that brings together data from Amazon Connect and Contact Lens—all in a standardized, easy-to-navigate view.

USAN - Average Queue Duration

Built on AWS
QuickSight

USAN leverages the power of AWS QuickSight to provide interactive dashboards that offer intuitive visualizations of your most critical metrics, making it easy to uncover trends and spot opportunities to improve your contact center. 

Take Action
Within a
Dashboard

Drill into each metrics to find root cause among teams, queues, agents, and campaigns - many with financial impact settings that calculates the realized gain or efficiency among your key metrics such as talk time, list penetration, first contact resolution and contact value.

USAN - Contact Cost vs Customer Lifetime Value
USAN - Dispositions Over Time

Amazon Connect &
Contact Lens
Datalake

Whether you already use Amazon Connect or are thinking of switching to it, we make it easy to have a single source by bringing together data from Connect and Contact Lens in one place. Get a full picture of your operations from a single source of truth.  

What data can you easily access from USAN’s Contact Suite for Amazon Connect? 

AI summary of customer contact
AI Contact Summaries
Cost variances chat
Cost and Value Variances 
Agent leaderboard icon
Connect &
Agent Leaderboards 
Campaign performance icon
Live Campaign Stats  
Call routing icon
Routing Performance 

Get Started Today

Speak with a USAN architect to review the more than 24 out-of-the box dashboards or let us design your own dashboard to meet specific business requirements.

metrics
Team collaborating with charts and analytics

“USAN’s results-driven approach on metrics before, during, and after provided a clear picture of the benefits and success of this project.”

USAN-Logo-Main-RGB
Ready to harness the power of pre-built dashboards in your Amazon Connect instance today? Schedule a demo to get started.