Skip to content
GET A DEMO

Better Together:

Zendesk, Amazon Connect + USAN

Design, launch and optimize your complete contact center across all customer channels with Zendesk for Contact Center and USAN, utilizing the voice capabilities of Amazon Connect.

Leverage cloud-based technology and practical AI applications to deliver personalized customer experiences, reduce operational costs, and improve agent experience. And with consumption based pricing, you'll never pay for more than you need. 

Where Customer Experience Meets AI Innovation

Omnichannel support, including text, chat, voice, and email-1

Omnichannel support

Leverage channels like calls, voicemail, chat, email, SMS, Whatsapp, and more. Meet your customers on the channels they prefer most.

AI and customer service collaboration to improve CX-1

Empower agents with AI

Unlock agent efficiency with automated form fill from voice calls,  next step suggestions, sentiment analysis, and conversation checklists.

Case management customer service icon-1

Seamless case management

Track, route, manage, prioritize, and resolve customer service tickets and cases in one place, giving agents a total view of each customer inquiry.

Self serve customer service icon

Self-service that actually works

Whether you're using Zendesk AI Agents for chat or Connect AI in the IVR, engage customers with self-serve that answers inquires the first time.  

Zendesk and Amazon Connect are fully customizable-1

Tailored solutions 

USAN delivers fully customized Zendesk and Amazon Connect solutions, enabling faster, engineering-free deployments tailored to your customer experience goals. Deploy 100% customized solutions up to 40% faster.

Bar chart showing upward growth icon

Instant analytics and reporting 

Access call center performance directly in Zendesk or Amazon Connect. For deeper insights, leverage USAN's AI Contact Analytics to find hidden trends in your data. 

Person chatting with customer support agent with Zendesk logo

What is Zendesk?

Zendesk provides the resolution platform for businesses. They help companies manage and streamline interactions across customer channels, all in one powerfully, easy and flexible application. Zendesk offers tools for ticketing, knowledge base management, AI agents, automation and more.

What is Amazon Connect?

Amazon Connect, a cloud-based omnichannel contact center platform, makes it easy for contact center and customer service leaders to deliver seamless, scalable, and cost-effective customer experiences. Amazon Connect is AI-first, helping businesses deliver natural, intuitive, multilingual experiences.

Contact Center Agents using Amazon Connect (1)
USAN deploying Amazon Connect and Zendesk

Who is USAN?

USAN provides out-of-the-box contact center solutions for Amazon Connect and Zendesk, allowing you to deploy faster than ever before. With over 30 years experience in the CX and contact center space, the value USAN brings to businesses is unmatched. 

It's Never Been Easier to Modernize CX

Ready to accelerate your digital contact center transformation with Amazon Connect, Zendesk and USAN? Schedule a demo with a member of our team now.

Resources

OnCourse Home solutions - Resource Image (1)CASE STUDY
OnCourse Partners with USAN for Rapid Migration to Amazon Connect 
Key to CX transformation ebook - resource imageEBOOK
The Key to Unlocking CX Transformation

 

Gen AI - resource imageBLOG
Generative AI in Contact Centers - Now and Into the Future