Skip to content

Set Up Your Contact Center – No Developers Needed

With USAN’s Configuration Manager, you can simplify daily operations and take full control of your Amazon Connect contact center configuration. Manage all your interactive voice response (IVR) and automatic call distribution (ACD) configurations from a single, user-friendly interface, and manage multiple Amazon Connect instances and environments seamlessly.

 

USAN makes it easy to manage every aspect of Amazon Connect in one place-1

Centralized Contact Center Governance

Let’s face it, keeping track of all of your IVR and ACD configurations is takes time. USAN’s Configuration Manager makes it easy to view, edit, and track your contact center configurations in one place, saving you time and stress.

Customized Change Management 

Compare any changes to configuration, rollback changes to previous versions, and schedule edits to go live at specific times. With an unparalleled level of oversight into your configuration, you’ll be able to get ideas from testing to production as quick as possible. 

Schedule a new activation in USAN
Control contact center versions in USAN

Version Control Flexibility

Powerful version control features in the solution provide audit trails for total visibility to all previously deployed configurations of Amazon Connect, and to view side-by-side configurations to isolate exact changes.

Why Use Configuration Manager Alongside Your Amazon Connect Deployment?

 

Flexible editing icon
Flexible Editing 
Real time updates icon
Real-Time Updates
Management icon
Simplified Management 
Secure transactions icon (1)

Enhanced Security 

Compliance and auditing icon

Easier Compliance & Auditing 

It’s Easy to Get Started

A single Lambda deployment enables Configuration Manager functionality across all Amazon Connect environments. Users of Configuration Manager can safely build, test, and promote configurations in separate environments.

worker
woman_talking

“Together, we enhanced the customer experience end-to-end, delivering a dynamic, controlled caller journey in just 45 days from kickoff to UAT readiness.”

USAN-Logo-Main-RGB
Ready to simplify your contact center setup and configuration? Schedule a call today to get started.