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Zendesk Contact Center and USAN

What is Zendesk?

Zendesk provides the resolution platform, helping companies manage and streamline interactions across customer channels, all in one powerfully, easy and flexible application. Zendesk offers tools for ticketing and case management, knowledge base management, AI agents, automation and more.

The Power of Partnership: Zendesk and USAN

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Enable enterprise-grade voice

Build an enterprise-grade voice contact center and blend case management, ticketing, chat, and voice support seamlessly.

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Leverage Zendesk and AWS AI

Automatically resolve 80%+ of customer interactions, improve human agent productivity, and raise service quality with Zendesk AI, built on AWS Bedrock. 

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Unify your agent platform

Zendesk Contact Center is built on both Zendesk and Amazon Connect, giving you the power to manage all customer interactions in one unified platform.

Is Your Automation Driving Escalation? Reimagining CX

In this episode of Speechless, we sit down with Chief Technology Officer at Zendesk, Adrian McDermott, to unpack why some automation and AI can drive escalation — and why that makes voice more important in your contact center, not less.

McDermott challenges the factory mindset that has long defined contact centers and makes the case for measuring what actually matters: loyalty, lifetime value, and whether customers felt heard.

Host: Matthew Storm, CX Evangelist at USAN

Guest: Adrian McDermott, Chief Technology Officer at Zendesk

Ready to bring Zendesk and Amazon Connect together?

See how USAN can help you design a complete contact center experience.

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