Amazon Connect Customer: Migrate With Confidence. Launch With AI.

Most organizations can migrate to Amazon Connect Customer with CX Launch + Innovate in about 10 to 12 weeks, depending on the scope and complexity of the contact center environment. The result is a complete, scalable Amazon Connect Customer environment with voice, chat, email, intelligent routing, AI-powered self-service, and agent assist built in from the start.

Yes. This is precisely why Launch + Innovate exists as a distinct package. AI agents, real-time agent guidance, intelligent task routing, voice, chat, and email are deployed together within the same 10- to 12-week implementation timeline.

Instead of adding AI in a later phase, your team goes live with a fully integrated Amazon Connect Customer environment where AI-powered self-service, agent assist, and intelligent routing are already operational and ready to scale.

No. During your Amazon Connect migration, your current system remains operational throughout planning and testing. Go-live is a managed cutover and the USAN team monitors the environment in real time to help minimize downtime and business disruption. The goal is a seamless transition to Amazon Connect with no impact to your customer experiences.

CX Launch + Innovate includes four core AI capabilities: Amazon Connect AI Agents for customer self-service and real-time agent guidance, an agent workspace integrated with your CRM or database, intelligent task routing, and AI-driven quality scorecards.

Yes. Amazon Connect AI Agents can handle routine customer interactions from start to finish, including password resets, order status checks, and routine account questions. This results in your team taking a smaller, more meaningful set of calls that are more complex, and require human expertise/judgement.

Yes. The agent workspace can integrate directly with your CRM, database, and other business systems so customer information appears automatically when an interaction begins. Agents can see the customer’s profile, interaction history, and relevant context in one place, reducing screen switching and helping them deliver faster, more personalized service.

USAN manages the Amazon Connect implementation and migration end to end. From planning and configuration to testing and go-live, USAN handles the heavy lifting so your team can stay focused on day-to-day operations. As OpenLoop’s CTO noted, having an experienced Amazon Connect partner made unfamiliar territory feel far less risky.

Our package, CX Launch + Innovate starts at $105,000 and includes a complete Amazon Connect environment with AI capabilities built in from day one. Final pricing depends on factors such as the number of channels, required integrations, contact center complexity, and overall implementation scope.

Every implementation includes Evolve 90, a 90-day post-launch support period designed to help stabilize and optimize your new Amazon Connect environment. During this time, USAN helps address issues, fine-tune performance, and support your team as you transition into ongoing operations.

Yes. Administrators and supervisors full training is included as part of the implementation, along with complete documentation for your new environment. This helps your team confidently manage, support, and optimize Amazon Connect from day one.

Yes. Amazon Connect is built to scale as your contact center grows. Whether you’re adding agents, expanding into new regions, launching new business units, or integrating teams after an acquisition, your environment can grow with you without requiring a separate infrastructure project every time your business changes.

Working with an experienced AWS Partner can reduce implementation risk, accelerate deployment, and help your team avoid costly trial and error. USAN brings more than 30 years of contact center experience and deep expertise in designing, migrating, and optimizing Amazon Connect environments, giving you a proven team to guide the project from planning through go-live and beyond.

See what’s possible with the right Amazon Connect partner. Explore USAN customer success stories: USAN's case studies

USAN conducts internal Quality Assurance testing first, followed by User Acceptance Testing (UAT) with your team. During UAT, call flows, routing rules, integrations, and key workflows are validated to help ensure your Amazon Connect environment is ready before it goes live with customers.

AI improves agent productivity by delivering relevant answers, customer context, and guidance to agents in real time, so they spend less time searching for information during customer interactions. This can help reduce handle times, improve consistency, and give agents more time to focus on resolving customer needs.

As OpenLoop notes in their experience with USAN: The visibility they gained changed how they manage service levels day-to-day, creating a real shift in how the team works.

Automation improves customer experience by resolving routine requests faster and helping customers reach the right information, self-service option, or agent. By automating repetitive tasks, organizations can reduce customer effort and free agents to focus on complex customer needs.