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The Launch + Innovate Package

Built for organizations that want more than a migration — they want a competitive edge. Launch + Innovate is a complete Amazon Connect Customer implementation with AI built in from the start — not added later, not treated as a phase two project.

In an average of 12 weeks, USAN delivers a production-ready contact center that handles routine interactions automatically, gives agents the context to resolve issues faster, and routes every customer to the right outcome on the first attempt.

Everything is deployed, tested, and handed off by USAN's implementation team, with a 100% on-time delivery track record and full training for your administrators and supervisors on day one.

USAN's Amazon Connect Customer Migration Offerings

Not sure which package is right for you? Here's how our three Amazon Connect Customer migration offerings compare — so you can choose the path that fits your timeline, budget, and goals.

CX Launch

A full deployment of Amazon Connect Customer, including...

  • Contact center instance setup
  • Voice, chat, and email
  • Extension routing and voicemail
  • Amazon Connect Customer reporting and dashboards
  • Queue treatments
  • Routing and call management
8-10 week average implementation
Starting at $55,000

CX Launch + Innovate

Enable your contact center with AI from day one. Includes everything from CX Launch, plus...

  • Amazon Connect AI Agents for self-service bots and agent guidance
  • Agent workspace customer profiles, integrated with your CRM or database
  • Task routing
  • AI agent scorecards
10-12 week average implementation
Starting at $105,000

Evolve 90

Every Amazon Connect Customer implementation includes a 90-day go-live support program, designed to provide extra guidance for your contact center migration.

$26,000

CUSTOMER SUCCESS STORY

OpenLoop Health

A next generation healthcare company, OpenLoop brings access to medicine to people everywhere as the nation’s top white-label digital health infrastructure provider. When preparing to migrate to Amazon Connect Customer, OpenLoop turned to USAN to streamline the implementation process and bring the power of AI into their environment.

"...the wealth of data visibility that we did not have before, that we do now is really a total game changer," said VJay De Vera, Senior Manager of Patent Support at OpenLoop.

"Like the real time metrics can show us exactly how many calls are waiting and with that, we can pretty much instantly make operational decisions to protect our SLAs and manage our occupancy levels."

"USAN really understood an ecosystem we were totally unfamiliar with with Connect," said Curtis Olson, Chief Technology Officer at OpenLoop. "Bringing that expertise really gave us a lot more confidence as part of this migration, which was, you know, scary for a business of our scale." 

Why Upgrade to Launch + Innovate?

Go Beyond the Basics
Don't just move to the cloud — move ahead of it. Launch + Innovate layers AI and automation on top of a proven foundation, so you're not retrofitting intelligence later.

 Deflect Calls Before They Reach an Agent
Amazon Connect AI Agents handle routine inquiries autonomously, reducing volume and freeing your agents for the conversations that actually need them.

 Give Agents the Context to Resolve Faster
Customer profiles and AI agent assist put the right information in front of your team at the right moment — reducing handle time and improving first-contact resolution.

 One Implementation, Full Capability
Rather than a phased approach that delays ROI, Launch + Innovate delivers your core infrastructure and AI capabilities together in a single, managed deployment

How an AWS Partner Optimizes Your Amazon Connect Customer Migration

Launch faster on Amazon Connect
Improve Time to Value

Launch quickly with a proven approach that eliminates guesswork and accelerates your path to go-live.

Seamlessly transition to Amazon connect
Transition Seamlessly

Move to the cloud without disrupting your operations or customer experience.

Less lift on your team
Reduce Your Team's Workload

Minimize the strain on internal resources with a partner who handles the heavy lifting. 

USANs team are experts on Amazon Connect
Leverage Expert Strategy 

 Leverage deep AWS experience and 30+ years of CX expertise to avoid costly trial-and-error. 

Customized Amazon Connect implementation
Designed for Your Business

Configure Amazon Connect Customer to match your workflows, channels, and customer expectations. 

Bar chart showing upward growth icon
Built to Scale

Designed to grow with your business, easily adapt to new countries, additional business units, acquisitions, and organic growth.

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Ready to migrate to Amazon Connect Customer and modernize your contact center with AI at the same time? 

Schedule time with our CX experts today to get started now.