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Amazon Connect and USAN deliver...

40%

reduction in time to deploy

25%

faster agent onboarding time

30%

increase in agent satisfaction

25%

savings in deployment and management costs

Amazon Connect and USAN

The Power of Amazon Connect and USAN

Amazon Connect is the contact center platform for innovators. With an unrivaled level of personalization options, Amazon Connect helps CX and contact center leaders design and deliver exceptional customer experiences. Amazon Connect offers consumption-based pricing, ensuring you are never paying for more than you need.

USAN brings over 35+ years of contact center experience to our partnership with AWS, adding value by helping contact centers onboard Amazon Connect faster than ever before, extending the AI capabilities of the platform, and providing an out-of-the-box experience.

Why Amazon Connect and USAN?

Create and maintain Amazon Connect

Create and maintain Amazon Connect instances

Reduce the time to deploy new customer journeys.

Self-service icon

Contain customers to self-service

Build AI-driven, personalized customer interactions in Amazon Connect that also improve CX.

Agent desktop

Contextualize agent workspaces

Integrate your CRM with Amazon Connect and enable AI agent assistance.

Inbound outbound blending

Blend inbound and outbound campaigns in Amazon Connect

Blend across phone, chat, email, WhatsApp, Twilio and more.

Ready to get started with Amazon Connect?

Whether you already use Amazon Connect and want to optimize, or are thinking of switching to a new CCaaS platofmr, USAN is here to help.

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