Financial services company eliminates customer issues at their source with AI Contact Analytics

What You'll Learn

A top vehicle financing provider has been partnering with USAN to manage their contact center operations since 2008, completing a full migration to Amazon Connect with USAN in 2024.

Looking to gain more insight into their contact center health, this company adopted AI Contact Analytics from USAN to discover hidden customer-effecting issues and improve CX. Learn more in this case study.