Designing Your Amazon Connect Environment
Create and maintain multiple and disparate Amazon Connect instances to support easy change management, seamless version control, and reduce the time to deploy new customer journeys.
CX Expertise You Can Trust
40% reduction in time to deploy
Insights
15% faster time to impact performance
Bots
25% reduction in operating costs
Amazon
Investment
25% savings in deployment and management costs
Partnering for Success
“Our outdated systems didn’t support flexible integrations, access to data, or omnichannel customer interactions. USAN enabled a seamless transition to Amazon Connect, and we are already seeing an improved customer experience and an increase in agent efficiency.”
“We needed expert assistance in transitioning from legacy Cisco IVR/ACD to Amazon Connect. Given tight timelines, partnering with USAN – an Amazon partner with deep experience – was crucial. Together, we enhanced the customer experience end-to-end, delivering a dynamic, controlled caller journey in just 45 days from kickoff to UAT readiness.”
