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Redefine Customer Experience with Amazon Connect and USAN

Discover how our partnership with AWS is setting new standards in contact center excellence while keeping your business ahead of the curve.

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Why USAN + Amazon Connect?

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40%

reduction in time to deploy.

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25%

faster agent onboarding time.

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30%

increase in agent satisfaction.

Reduction in operating costs-1

 

25%

savings in deployment and management costs.
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The Power of Our AWS Partnership

Amazon Connect is the contact center platform for innovators. With an unrivaled level of personalization options, Amazon Connect helps CX and contact center leaders design and deliver exceptional customer experiences. Amazon Connect offers consumption-based pricing, ensuring you are never paying for more than you need.

USAN brings over 30+ years of contact center experience to our partnership with AWS, adding value by helping contact centers onboard Amazon Connect faster than ever before, extending the AI capabilities of the platform, and providing an out-of-the-box experience.

What is Amazon Connect?

Amazon Connect is a leading, consumption based priced contact-center-as-a-service that focuses on making it easy for contact center and customer service leaders to create exceptional omnichannel customer experiences. Amazon Connect is AI-first, helping users deliver natural, intuitive, multilingual experiences that improve efficiency and lower costs.

Top businesses across the world leverage Amazon Connect in their contact center, many of them leveraging USAN to manage their Amazon Connect instances. Some include...

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Whether you already use Amazon Connect and want to accelerate your innovation, or are thinking of switching to Amazon Connect, USAN is here to help. Schedule a demo today to get started.

USAN's Amazon Connect Services

USAN's omnichannel contact-center-as-a-service software is the perfect out-of-the-box solution that makes it easy to manage every part of your customer service operations. With USAN and Amazon Connect, you can...

Control contact center versions in USAN

Create and maintain Amazon Connect instances to reduce the time to deploy new customer journeys.

Leverage Amazon Lex for your ChatBot

Contain customers to self-service with AI-driven, personalized customer interactions that also improve CX.

CRMs USAN integrates with

Contextualize the agent and supervisor workspaces by integrating your CRM, enabling AI agent assistance, and leveraging omnichannel support

Blend inbound and outbound campaigns in one CCaaS

Fully blend inbound and outbound agent campaigns across Amazon Pinpoint, Facebook Messenger, WhatsApp, Twilio, and more.

USAN - Customer Intents

Discover and categorize customer intent and agent analytics using GenAI, and get AI agent training recommendations.  

USAN - Contact Cost vs Customer Lifetime Value

Collaborate with executives by using Amazon Quicksight dashboards to discover AI-driven actionable insights for your whole organization.

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It's Never Been Easier to Get Started Now

Doing business with USAN and AWS has never been easier. View USAN's listing in the AWS marketplace and get more information on our contact center solutions and managed services. 

Easily modernize your CX strategy, gain insights, and deliver better experiences in the cloud.

How USAN and Amazon Connect Drive Business Outcomes for Top Companies

Financial services company eliminates customer issues at their source with AI Contact Analytics

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How a top utility company targets customer concerns at their source

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Top financial services company quickly implements GenAI agent assist solutions to drive contact center efficiencies

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