Redefine Customer Experience with Amazon Connect and USAN

Amazon Connect supports omnichannel service by assisting businesses manage interactions across voice, chat, email, and messaging channels. With correct configuration, agents can access customer details across multiple touchpoints.

Industries with high-volume or compliance-sensitive customer interactions benefit from Amazon Connect cloud contact center solutions. Based on customer service needs, these include healthcare, financial services, utilities, retail and travel industries.

Businesses must consider routing rules, IVR logic flows, system integrations, agent workflows and customer experience goals before migration to Amazon Connect.

USAN simplifies Amazon Connect deployment through contact center experience of over 35 years, implementation & execution planning, configuration support, integration guidance, and
post-launch optimization. USAN helps businesses achieve 40% reduction in deployment time for Amazon Connect.

Amazon Connect includes security capabilities such as encryption, access controls, and AWS security services integration whereas compliance features include PCI DSS or HIPAA.

Amazon Connect uses AI services such as Amazon Lex figures out customer intent from speech or text and routes them straight to the right queue.

Yes. Amazon Connect can supports real-time insights through tools such as Contact Lens.

Businesses can reduce wait times with Amazon Connect by improving routing rules, using self-service automation, optimizing IVR flows, and giving agents better customer context.

With over 35 years in the industry, USAN built enterprise contact centers long before
modern platforms existed. We have earned the trust of major brands like Roku and
Verizon. Instead of a generic "install-and-leave" setup, our partnership centers on six core capabilities tailored to support your team and drive real results.

AI keeps agents on calls moving smoothly from start to finish. AI displays relevant answers mid-call so the agents never lose momentum digging through databases. Once the call ends, AI instantly handles the summaries and action items, cutting out tedious typing so agents can focus entirely on helping the next customer.

Yes. Salesforce gets the deepest integration through Service Cloud Voice. Microsoft Dynamics and ServiceNow connect usually through a pre-built or custom CTI setup. These integrations help agents access records, history, and workflows in one environment.

An Amazon Connect partner can improve CX by monitoring performance, reviewing call
patterns, optimizing routing, improving bot flows, and identifying new automation opportunities.

Amazon Connect helps businesses to scale customer support by adjusting capacity, routing, supporting new channels, and responding to seasonal demand growth.

Launch is just day one. Post-implementation service should focus on keeping your system
optimized and your team supported. This means actively monitoring your metrics, adapting bot flows and routing to match shifting call volumes

With USAN’s Evolve program, launch day is just the beginning, not the finish line. We keep a constant eye on your system's performance, quietly catching and fixing small technical glitches before they ever reach your customers or hurt your satisfaction scores.