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Reimagine Customer Interactions with Generative AI

Self-service is a great way to reduce costs AND provide a great customer experience. Move beyond basic IVRs and chatbots by leveraging GenAI to personalize every interaction and reduce customer friction for smarter engagement and less customer effort. Powered by AWS innovation, Contact Suite allows you to build custom solutions with Amazon Lex and Bedrock for unmatched flexibility and intelligence, then quickly update, publish, or rollback changes across multiple flows — no heavy lifting required. 

Personalize chatbots for better self-service

Personalize Self-Service

Provide a better, more effective self-service experience using GenAI to personalize chatbots. Resolving customer inquiries on first contact improves call containment and lowers costs.  

Seamlessly
Integrate
Channels

Build self-service channels that guide customers to the right channel without abandoning others, making it easy for customers to start in a chatbot and move to live chat, or the voice channel, with ease.

Customers can switch from chat to voice seamlessly
Leverage Amazon Lex for your ChatBot

Leverage Amazon Lex & Polly

Building IVR and self-service has never been easier with tools like Amazon Lex and Amazon Polly, the AI Voice Generator to engage customers with natural sounding voices.

Why Use Contact Suite to Contain Customers in Self-Service?

 

deployment
Save Agent Time & Costs
IVR
Seamlessly
Integrate
Channels
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Create Personalized Experiences
Resolve customer inquires icon
Quickly Resolve Customer Inquires
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Complete Secure Transactions
Live chat self service on website

“USAN developed over 40 of our self-serve application, achieving containment rates of 45-89%.”

- CX  Leader, Top 10 Global Financial Institution

AI Chatbots can handle up to 80% of routine customer questions, leading to as much as a 30% savings in customer service operational costs.*

*According to IBM

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Want to improve containment rates and reduce costs? Request a demo of Realm Contact Suite now