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Reimagine the Unified Agent 

Remove silos for agents and maximize efficiencies by blending inbound and outbound campaigns. Our dialer and campaign management for Amazon Connect make it easy to intuitively engaged customers using an omnichannel strategy. 

Outbound dialer for Amazon Connect from USAN

Outbound Dialer for Connect

Manage and prioritize all of you outbound campaigns in Amazon Connect to increase collections and improve sales with easier outbound campaign management and a unified agent desktop.

Blend Inbound and Outbound Agent Queues

Siloing your agents into inbound or outbound queues leads to low occupancy rates and inefficient operations. Instead, USAN blends both inbound and outbound communications seamlessly, improving contact center efficiency.

USAN campaign manager for Amazon Connect
Integrate channels, like SMS and voice

Effortless Omnichannel Integrations

Whether live agents or bots, on voice, SMS, email, or chat channels, USAN prioritizes flexible integrations to help you connect with your customers wherever and however they prefer. 

What Sets USAN’s Dialer and Outbound Campaign Software Apart?

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Increase Collections and Sales 
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Easy-to-use Unified Agent Desktop
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Omnichannel Campaign Management 
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Proactive Self-Service  Management 
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TCPA Compliant Platform 

It’s Easy to Get Started

Scale your contact center to high-volume, concurrent campaigns with easy provisioning tools by using the combined power of USAN Dialer and Amazon Connect. Whether you use Amazon Connect already or are thinking of making the switch, we’d love to help you improve your customer experience. 

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“USAN improved our collection rates by 24% and drove a 70% average occupancy improvement by blending inbound and outbound.”

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Want to improve occupancy and collection rates, and streamline your contact center operations with blended inbound/outbound capabilities? Schedule a demo today to make this dream a reality.