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AI Contact Analytics

Enable Gen AI to analyze 100% of your customer interactions to discover customer intent and improve agent coaching.

AI Contact Analytics uses the interactions from your contact center platform to surface categories of customer intent and trends you aren’t aware of in your contact center.

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Unearth Customers' True Intents

Traditional post-contact analytics tools only look for what you tell them to. AI Contact Analytics discovers previously hidden customer intents, allowing you to understand and enhance customer experience faster than ever before.  

Track Agent and Customer Sentiment

Goodbye countless hours of manually sampling customer conversations, hello sentiment at the tips of your fingers. AI Contact Analytics automatically tracks both agent and customer sentiment. 

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Build AI-based Agent Training

Sample more agent calls than ever before to provide targeted coaching plans tailored to agent strengths and areas of improvement. Focus on what each individual agent needs to improve customer satisfaction and agent experience. 

What sets USAN’s AI Contact Analytics apart from the rest?

No guidance needed

Instead of requiring you to build categories out before using post-contact analytics like other tools, USAN’s AI Contact Analytics surfaces intents and categories for you. 

Built within the AWS ecosystem

AI Contact Analytics harnesses the power of AWS to bring you the analytics you need to improve customer experience. 

Easy to set-up and use

USAN’s team brings a wealth of contact center experience to the table and will guide you through setting up AI Contact Analytics, allowing you to focus on what you do best: improving CX.  

How post-contact analytics can help your bottom line...

 
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Reduce time spent manually sampling agent conversations

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Increase agent satisfaction and reduce turnover

Improving NPS and CSAT

Improve NPS and CSAT scores

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”USAN helped us discover interaction topics and turned undefined trends into corrective action!”

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Request a demo of AI Contact Analytics today to automate your post-call analytics and discover hidden customer intents.