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CX Expertise You Can Trust

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40% reduction in time to deploy

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25% decrease in agent onboarding time
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20% increase in agent productivity
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30% increase in agent satisfaction

Reimagine the Unified Agent

Your agents are at their best when they have easy, quick access to the information they need to resolve customer concerns. Empower your agents and supervisors with USAN’s unified, out-of-the-box desktop.

Form Fill AI from USAN automatically fills out forms from customer conversations

AI Agent Assist

Harness the power of AI with Form Fill AI. As agents listen to the customer, CRM fields are automatically populated, freeing up your agents to focus fully on providing the best customer experience.

Coaching and Performance Insights

Focus less on manually auditing calls and more on improving your contact center with performance insights directly in the agent desktop. This makes it easier than ever for supervisors and agents alike to see and act on areas of improvement. 

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CRMs USAN integrates with

Effortless CRM Integration 

Our platform integrates with some of the most popular CRMs, like Salesforce, Zendesk, ServiceNow, and more. This streamlines workflows and eliminates silos for agents. 

The Power of USAN + Amazon Connect

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Quicker time-to-value with pre-built dashboards

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Personalized, informed customer experiences

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Simplify data collection with Form Fill AI

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Better first contact resolution 

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Increased agent
efficiency
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Reduced agent
burnout
Call center agent using agent desktop with AI agent assist tools

“USAN took our agent assist project from sci-fi to AI reality by pulling from the best of the AWS toolkit!”

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Ready to contextualize your agent desktops? Schedule a call with USAN’s contact experts now to get started.