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Resources

Speechless: CX Podcast Blog Case Studies News eBooks and More

Speechless: Lessons from the Frontlines of Customer Experience

Join CX expert Matthew Storm as he interviews contact center changemakers to discover what makes or breaks customer experiences.

Automate the CX Task, Not the Relationship with Thomas Helfrich
The CX Leader's Essential Guide to re:Invent 2025
One Call Doesn’t Make a Trend: Lessons in Listening from Roger Lee
Turning Transactions Into Loyalty — Speechless Podcast Ep. 2

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Leading Financial Technology Platform Tackles Agent Performance
OpenLoop Transforms the Patient Experience with Amazon Connect and USAN
Dominion Energy Uses AI Contact Analytics
Financial services company eliminates customer issues at their source with AI Contact Analytics

All Case Studies

USAN Achieves the Amazon Web Services (AWS) Generative AI Competency
USAN and Zendesk Announce Strategic Partnership to Accelerate Cloud Contact Center Transformation with Amazon Connect
USAN Unveils AI Contact Analytics Solution to Elevate Customer Experience and Agent Performance
USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner – USAN

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Maximizing Growth in Financial Services
Revolutionize Your Contact Center: A Strategic Guide to Modern CX and AI
The Key to Unlocking CX Transformation
What Speech Analytics Isn't Telling You

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- - AI Contact Analytics
    Discover customer intent and categorize interactions from Genesys, NICE CXone, Five9, and many more
- - Amazon Connect
  - Zendesk
- - ClearScale
  - SnapSoft

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USAN Resource Library

In-depth resources for CX leaders.

USAN Achieves the Amazon Web Services (AWS) Generative AI Competency

USAN and Zendesk Announce Strategic Partnership to Accelerate Cloud Contact Center Transformation with Amazon Connect

AI Contact Analytics

USAN Unveils AI Contact Analytics Solution to Elevate Customer Experience and Agent Performance

USAN Announces New Amazon Web Services Designation Connect Service Delivery Partner

USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner – USAN

Innovation and Excellence

USAN 2.0 Unveiled: A New Chapter in Innovation and Excellence

USAN Unveils Realm: Revolutionizing Contact Centers on Amazon Connect

USAN Selected as Inaugural Partner in Amazon Connect Ready Program

Leading Automotive Manufacturer

USAN Provides Cutting Edge Outbound Dialing Solution to a Leading Automotive Manufacturer – USAN

USAN Now Selling in AWS Public Sector Market – USAN

Announces Partnership

USAN Announces Partnership With Workforce Management Provider Calabrio – USAN

USAN Adds Omnichannel to Amazon Connect

USAN Adds Omnichannel to Amazon Connect – USAN

Announces Contact Suite for Amazon Connect

USAN Announces Contact Suite for Amazon Connect – USAN

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