Skip to content
GET A DEMO

 Amazon Connect Customer QuickStart Packages:

Simplify and accelerate your Amazon Connect Customer implementation by working with an Amazon Web Services (AWS) partner like USAN. Backed by over 36+ years of contact center experience, USAN delivers a complete, production-ready Amazon Connect Customer environment in an average of 8-12 weeks, with a 100% on-time project delivery track record. 

CX Launch

A full deployment of Amazon Connect Customer, including...

  • Contact center instance setup
  • Voice, chat, and email
  • Extension routing and voicemail
  • Amazon Connect Customer reporting and dashboards
  • Queue treatments
  • Routing and call management
8-10 week average implementation
Starting at $55,000

CX Launch + Innovate

Enable your contact center with AI from day one. Includes everything from CX Launch, plus...

  • Amazon Connect AI Agents for self-service bots and agent guidance
  • Agent workspace customer profiles, integrated with your CRM or database
  • Task routing
  • AI agent scorecards
10-12 week average implementation
Starting at $105,000

Evolve 90

Every Amazon Connect Customer implementation includes a 90-day go-live support program, designed to provide extra guidance for your contact center migration.

$26,000

Why Work with a Partner for Your Amazon Connect Customer Migration?

Launch faster on Amazon Connect
Improve Time to Value

Launch quickly with a proven approach that eliminates guesswork and accelerates your path to go-live.

Seamlessly transition to Amazon connect
Transition Seamlessly

Move to the cloud without disrupting your operations or customer experience.

Less lift on your team
Reduce Your Team's Workload

Minimize the strain on internal resources with a partner who handles the heavy lifting. 

USANs team are experts on Amazon Connect
Leverage Expert Strategy 

 Leverage deep AWS experience and 30+ years of CX expertise to avoid costly trial-and-error. 

Customized Amazon Connect implementation
Designed for Your Business

Configure Amazon Connect Customer to match your workflows, channels, and customer expectations. 

Bar chart showing upward growth icon
Built to Scale

Designed to grow with your business, easily adapt to new countries, additional business units, acquisitions, and organic growth.

CUSTOMER SUCCESS STORY

American Honda Financial Corporation

Top companies trust USAN to migrate to Amazon Connect Customer. In just 3 months, USAN transitioned AHFC to Amazon Connect Customer, including...

  • 8 regional contact centers
  • Across 5 lines of business
  • Including 100's of queues
  • And over 1,500 agents
Call center agents using Amazon Connect

“The USAN team’s results-driven approach by gathering metrics before, during, and after our solution implementation provided a clear picture of this product’s benefits and success,” noted Chris Hawes, a Senior Analyst at AHFC.

Amazon Connect Process USAN

What to Expect: Our Amazon Connect Customer Migration Process

Discovery & Funding Tasks: USAN's team of experts perform a CX assessment of your contact center environment, document requirements, align on project scope and KPIs, and apply for Migration Acceleration Program (MAP) funding if applicable.

Design and Build: USAN designs your Amazon Connect environment in your AWS account — including IVR menus, dynamic prompts, routing, voicemail, callbacks, and dashboards. All contact flows are documented and approved by your team before development starts.

QA and UAT: Your environment is put through rigorous internal quality assurance testing before your team conducts User Acceptance Testing — validating every flow, routing rule, and integration.

Launch: Go-live is a managed event. USAN's team is on-call during your production transition to monitor for issues and resolve them in real time, ensuring a smooth transition to live traffic.

Handoff and Training: Your team is ready to own the environment from day one with full configuration documentation and eLearning training for both your technical administrators and contact center supervisors.

USAN-Logo-Main-RGB
Ready to learn more about how USAN can migrate your contact center to Amazon Connect Customer? 

Schedule time with our CX experts today.