Rapidly Migrate to Amazon Connect Customer

Most Amazon Connect implementations take 8 to 12 weeks from kickoff to go-live, with the standard CX Launch QuickStart package averaging 8 to 10 weeks. Our proven Amazon Connect migration process can accelerate implementation by up to 50% faster without cutting corners on testing.

Yes. Your current contact center platform stays live throughout planning, design, and testing. Go-live is treated as a managed event, with USAN’s team on-call to monitor the Amazon Connect cutover. We address any unexpected issues in real time to help ensure a seamless customer experience.

Our standard full Amazon Connect deployment starts at $55,000 for CX Launch.

For organizations looking to deploy Amazon Connect with AI agents and AI-powered bots from day one, CX Launch + Innovate starts at $105,000.

Final pricing within that range depends on contact center size, number of channels you're running, and integration requirements.

CX Launch migration package covers everything needed to get your contact center up and running on Amazon Connect. This includes a full instance set up with voice, chat, and email channels, routing and call management, queue treatments, extension routing, voicemail, reporting, and dashboards.

The result is a fully configured contact center designed to support your day-one operations.

Yes. As part of your Amazon Connect migration, USAN documents your current environment during discovery, then rebuilds your contact center workflows, queues, IVR menus, and routing logic. All flows are pre-approved by your team before they are built.

Yes. CX Launch + Innovate integrates an agent workspace connected directly to your CRM or customer database. Customer history and relevant context appear directly within the agent workflow, reducing screen switching and helping agents deliver faster, more personalized customer experiences. 

Some involvement is needed, primarily for requirement discovery and User Acceptance Testing (UAT). However, USAN handles the technical build, configuration, and full Amazon Connect deployment. Our goal is to minimize the demand on your internal teams, not add to it.

Every Amazon Connect environment goes through rigorous internal quality assurance before your team begins User Acceptance Testing (UAT). During UAT, your team validates contact flow, routing rule, and integration to ensure the contact center is ready for a smooth, reliable go-live.

During go-live, USAN's team is on-call and provides hands-on support throughout your Amazon Connect launch, actively monitoring the contact center transition and resolving issues as they arise. This helps minimize disruption and address potential problems before customers are affected.

Yes. Each one of our Amazon Connect implementation includes Evolve 90, a 90-day go-live support program designed to provide extra guidance after launch. For longer-term needs, USAN's Evolve managed services are also available to provide ongoing monitoring, support, and continuous optimization of your Amazon Connect environment.

Yes. CX Launch + Innovate builds AI capabilities into your Amazon Connect implementation from the start. That includes AI-powered self-service, real-time agent assistance, intelligent task routing, and AI-driven scorecards. Nobody's retrofitting anything here. Your agents log in on day one and the AI is already running alongside everything else, the same as any other part of the platform.

Start simple by documenting your current contact center workflows, channels, and goals down on paper. From there, USAN’s discovery phase takes over, running a comprehensive customer experience assessment, documenting requirements, and getting everyone aligned on scope and success metrics before any design work begins.

Yes. Every deployment includes full configuration documentation and eLearning training for technical administrators and contact center supervisors. Your team receives the resources and post-deployment training needed to confidently manage, support, and optimize your contact center solution from day one.

An experienced Amazon Connect partner can reduce implementation complexity, minimize trial and error, and help ensure your solution is designed around your business from the start. A partner that understands your industry’s workflows, customer expectations, and regulatory requirements is also better equipped to build a contact center that fits your real-world needs.

With the right partner handling the technical complexity, your teams can stay focused on delivering better customer experiences while gaining a smoother path to Amazon Connect adoption.

Automation improves customer experience by resolving routine customer requests faster, reducing wait times, and routing customers to the right support channel or agent. By automating repetitive tasks and simple interactions, contact center agents can focus on complex customer needs that require human expertise.