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Amazon Connect Customer Managed Services Offerings

Whether you are looking for a partner to guide you while migrating to Amazon Connect Customer, or a long-term partner to help you optimize your contact center, USAN offers managed services custom built for your unique goals. 

CX Evolve 90

De-risk your contact center migration with this 90-day go-live program for every Amazon Connect Customer implementation.

What's included:

  • On-call incident management from our 24/7 Amazon Connect operations service center
  • Defect identification, management, and resolution
  • Up to 5 post go-live Amazon Connect configuration changes
  • AWS billing and cloud spend optimization review
  • Stakeholder business outcome and metric review

Starting at $26,000

 

CX Evolve Managed Services

A long-term Amazon Connect Customer managed services relationship, keeping your contact center performing at its best.

What's included:

  • 24/7 proactive alert monitoring
  • Third-party software integrations review
  • AI and AWS innovation roadmap review
  • Dedicated Technical Account Manager (TAM), including:
    • Change management service requests
    • Amazon Connect platform management and maintenance
    • Amazon Support tier 3 liaison for incident resolution

Pricing based on Amazon consumption, request a quote.

Call center managed services for Amazon Connect

Not Sure Which Amazon Connect Managed Service Is Right for You?

Choose CX Evolve 90 if you're approaching go-live and need expert Amazon Connect Customer support through your first 90 days to launch smoothly and confidently.

Choose CX Evolve Managed Services if you want an ongoing Amazon Connect managed services partner to keep your environment running, improving, and evolving long after launch.

Choose both if you want a seamless journey — from Amazon Connect go-live through long-term optimization — with the same expert team by your side.

Why Choose USAN for Your Amazon Connect Managed Services?

Move the metrics with managed services
Managed Services That Move the Needle
Onboard agents 25% faster, increase agent productivity 20%, and improve agent satisfaction 30% — because a well-managed Amazon Connect environment makes every agent's job easier.
USANs team are experts on Amazon Connect
36+ Years of Contact Center Expertise

Deep AWS knowledge meets 30+ years of real-world CX experience -  that means faster decisions, smarter configurations, and a partner who understands your world.

Increase your teams capacity
Increased Team Capacity

USAN takes the operational weight of managing your contact center infrastructure off your team, so our can focus on improving customer experience. 

Proactive managed services
Proactive 24/7 Monitoring

With 24/7 monitoring and continuous environment reviews, we keep your Amazon Connect contact center running at its best.

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Designed for Your Business

Every Amazon Connect environment USAN manages is purpose-built — configured around your workflows, your industry, and your customers, not a generic template.

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Built to Scale

Designed to grow with your business, easily adapt to new countries, additional business units, acquisitions, and organic growth.

CUSTOMER SUCCESS STORY

OpenLoop Health

A next generation healthcare company, OpenLoop brings access to medicine to people everywhere as the nation’s top white-label digital health infrastructure provider. When preparing to migrate to Amazon Connect Customer, OpenLoop turned to USAN to streamline the implementation process and bring the power of AI into their environment.

"USAN really understood an ecosystem we were totally unfamiliar with with Connect," said Curtis Olson, Chief Technology Officer at OpenLoop. "Bringing that expertise really gave us a lot more confidence as part of this migration, which was, you know, scary for a business of our scale." 

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Looking for a partner to manage your Amazon Connect Customer environment?

Schedule time with our CX experts today to get started now.