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Agentic AI Solutions Built for Contact Center Leaders
USAN builds and tunes agentic AI bots that resolve customer issues from start to finish — so your agents can focus on the work only humans can do. We design agentic AI around your customers, tune it against real performance data, and optimize it continuously.
Leverage agentic AI solutions to improve your customer experience now.
Why Most AI Bots Underperform
The real work starts after go-live.
The contact center AI market is full of vendors who will build you a bot. They'll wire it into Amazon Connect Customer, show you a demo, and hand over the keys. What they won't do is stick around when containment rates plateau, when customers start abandoning mid-flow, or when a new use case breaks something that was working.
What Sets USAN Apart
36+ years of contact center expertise, applied to agentic AI.
USAN has been designing self-service experiences since before cloud contact centers were a category. That history matters because great AI bots aren't just technical implementations — they're the product of understanding how customers actually behave, what makes them abandon a flow, and what it takes to earn their trust across every channel.
We bring that experience to every agentic AI engagement: through bot design, prompt engineering, testing methodology, containment benchmarking, and the ongoing tuning that separates bots that perform from bots that frustrate.
The Real-World Impact of USAN's Agentic AI:
45-89% containment
achieved across 40+ self-service applications for a top 10 global bank.
30% decrease
in live agent calls to start new service for a top utility provider.
98% accuracy
in AI-driven form completion in a leading financial services firm.
Our Agentic AI Offerings
Discover USAN's suite of agentic AI offerings below, designed to improve customer experience, reduce costs, and streamline agent workflows.
Agentic AI Bots
Our bots don't just answer questions — they complete goals. They perceive customer intent, reason through the right path, execute tasks across integrated systems, and escalate intelligently when a human touch is needed. We design the conversation, engineer the logic, and tune containment until the numbers move.
AI Bot Tuning
Deployed a bot that isn't performing the way it should? Our tuning practice digs into the data: where customers drop off, which intents are misread, which flows need redesigning. We treat your bot like a product in continuous development, not a project that's been closed.
AI Agent Assist
When a complex interaction reaches a human agent, AI should be working alongside them — filling forms automatically, surfacing context, generating summaries. We build and optimize these capabilities so your agents can focus on the customer, not the keyboard.
Why USAN?
Rapidly Deployed
USAN's expert team accelerates agentic AI implementation with proven methodologies and AWS expertise.
Tuned for Your CX Goals
USAN optimizes existing AI to improve efficiency and reduce costs.
Built for Contact Center Leaders
USAN's agentic AI solutions are custom built by people who understand the contact center and your unique needs.
Ready to Transform Your Contact Center?
Discover how USAN's Agentic AI Solutions can optimize your customer experience.
FAQs
1. What is a contact center solution, and how does it improve customer experience?
A contact center solution integrates your phone, chat, email, routing, and data reporting into a single platform. This setup gives agents a clear, real-time heads-up on a customer's history and reason for calling. By removing the guesswork, agents can solve problems faster and deliver a seamless experience across every channel.
2. What are the key components of a successful contact center strategy?
A successful strategy relies on three interconnected pillars. First is smart call routing tailored to how your business actually runs. Second is deep reporting that catches technical bottlenecks early. Third is tight CRM integration so agents have customer data instantly.
3. What are the benefits of a cloud-based contact center?
Moving to a cloud based contact center is all about speed and flexibility. It also eliminates vendor delays - complex IVR adjustments that used to take weeks can now be built, tested, and deployed efficiently.
4. What features should I look for in a cloud contact center solution?
Features such as configurable routing, omnichannel support, CRM integrations, analytics, reporting, self-service automation, security controls, and scalability.
5. What is the best way to migrate to a cloud contact center?
The best migration approach is phased and well planned, running both systems parallelly and with staged traffic movements. Performance validation before retiring the legacy system until the new system proves itself is also vital.
6. What is omnichannel customer service, and why is it important?
Omnichannel customer service connects interactions across multiple channels. It helps customers move from chat to phone or email while agents maintain access to the full conversation history.
7. How do contact center solutions support voice, chat, email, SMS, and social media?
Contact center solutions route interactions across multiple channels through a centralized system.
8. What role does analytics play in improving customer service?
A human QA team can only listen to a tiny fraction of calls manually, meaning important trends or issues can take weeks to notice. Conversational analytics software reviews 100% of your interactions instantly. It catches rising problems and customer frustrations right as they happen.
9. How do managed services improve contact center performance over time?
Managed services improve performance through ongoing monitoring, support, optimization, and performance review. They help keep routing, workflows, automation, and reporting aligned with business goals.
10. What ongoing support should a contact center provider offer?
A contact center provider should offer monitoring, issue resolution, optimization, routing updates, integration support, reporting review, and guidance on new features post launch.
11. What industries benefit the most from modern contact center solutions?
Industries with high-volume or compliance-sensitive customer interactions benefit from cloud contact center solutions. Based on customer service needs, these include healthcare, finance services, utilities, retail and travel industries.
12. What strategies improve customer satisfaction in a contact center?
Customer satisfaction improves through better routing, fewer transfers, stronger agent context, self-service options, sentiment monitoring, and issue resolution before problems escalate.
13. How can businesses deliver consistent customer support across every channel?
True consistency relies on a shared history. Consistency happens when you run everything through a single, unified system so your agents always have the full customer journey right in front of them.
14. Can a contact center solution integrate with Salesforce or Microsoft Dynamics?
Yes, Salesforce often connects through Service Cloud Voice for the deepest integration. Dynamics usually runs through a CTI setup that keeps a customer's record open in the same screen as the call.
15. How do contact center solutions help businesses scale customer support?
A major seasonal spike can be absorbed through a quick configuration update rather than a costly hardware purchase order. Once the rush passes, your capacity drops right back down automatically - meaning you only pay for what you actually used, with no expensive, leftover equipment sitting idle.