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Why Most AI Bots Underperform

The real work starts after go-live.

The contact center AI market is full of vendors who will build you a bot. They'll wire it into Amazon Connect Customer, show you a demo, and hand over the keys. What they won't do is stick around when containment rates plateau, when customers start abandoning mid-flow, or when a new use case breaks something that was working.

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What Sets USAN Apart

36+ years of contact center expertise, applied to agentic AI.

USAN has been designing self-service experiences since before cloud contact centers were a category. That history matters because great AI bots aren't just technical implementations — they're the product of understanding how customers actually behave, what makes them abandon a flow, and what it takes to earn their trust across every channel.

We bring that experience to every agentic AI engagement: through bot design, prompt engineering, testing methodology, containment benchmarking, and the ongoing tuning that separates bots that perform from bots that frustrate.

The Real-World Impact of USAN's Agentic AI:

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45-89% containment

achieved across 40+ self-service applications for a top 10 global bank.

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30% decrease

in live agent calls to start new service for a top utility provider.

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98% accuracy

in AI-driven form completion in a leading financial services firm.

Our Agentic AI Offerings

Discover USAN's suite of agentic AI offerings below, designed to improve customer experience, reduce costs, and streamline agent workflows. 

Leverage Amazon Lex for your ChatBot

Agentic AI Bots

Our bots don't just answer questions — they complete goals. They perceive customer intent, reason through the right path, execute tasks across integrated systems, and escalate intelligently when a human touch is needed. We design the conversation, engineer the logic, and tune containment until the numbers move.

Agentic AI bot tuning from USAN

AI Bot Tuning

Deployed a bot that isn't performing the way it should? Our tuning practice digs into the data: where customers drop off, which intents are misread, which flows need redesigning. We treat your bot like a product in continuous development, not a project that's been closed.

Form Fill AI from USAN automatically fills out forms from customer conversations

AI Agent Assist

When a complex interaction reaches a human agent, AI should be working alongside them — filling forms automatically, surfacing context, generating summaries. We build and optimize these capabilities so your agents can focus on the customer, not the keyboard.

Why USAN?

Launch faster on Amazon Connect

Rapidly Deployed

USAN's expert team accelerates agentic AI implementation with proven methodologies and AWS expertise.

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Tuned for Your CX Goals

USAN optimizes existing AI to improve efficiency and reduce costs.

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Built for Contact Center Leaders

USAN's agentic AI solutions are custom built by people who understand the contact center and your unique needs.

Ready to Transform Your Contact Center?

Discover how USAN's Agentic AI Solutions can optimize your customer experience.