What You'll Learn
A top provider of vehicle financing options began managing their contact center with USAN in 2008, completing a USAN-lead migration to Amazon Connect in 2024.
Looking to leverage AI to reduce time spent on operational tasks and increase accuracy, USAN implemented Form Fill AI and Post-Call Summaries in the company’s contact center. This created highly accurate and fast completion of agent tasks and summarizations of the contact, and improved agent and manager experience.
Read the case study now to learn how GenAI built on Amazon Bedrock is being used to reduce contact center operational costs and improve agent experience.
