Manage your outbound calling campaigns in Amazon Connect with Realm. Realm's dialer allows you to run multiple concurrent campaigns and integrate outbound campaigns in all channels to boost sales, increase collections, launch surveys, and provide rapid outbound notifications.

With a customizable agent interface, Realm adds several capabilities to Amazon Connect, including customizable call dispositioning, agent workflows, forms, quick links, single sign-on and more. Realm's agent desktop enables agents to receive, make, and manage calls on Amazon Connect efficiently.

Customers want to be able to access support on any channel, at any time. Realm enables agents to offer omnichannel support with Amazon Connect, creating a smooth transition from bot to live agent to email to voice, with call context and important details about the chatbot session included in the Agent Desktop.

Create and leverage dashboards to manage your team of contact center agents. Uncover insights from speech and data to coach in real-time, and empower your contact center’s frontline staff, all in one easy-to-read dashboard.