Introducing Speechless: Lessons from the Frontlines of Customer Experience, a CX podcast

Introducing Speechless: Lessons from the Frontlines of Customer Experience, a CX podcast 

Customer experience (CX) isn’t just a strategy, it’s the heartbeat of every business. Every interaction, every touchpoint, and every silence tells a story. But too often, those stories get overlooked. 

That’s why we’re launching a new podcast: Speechless: Lessons from the Frontlines of Customer Experience. This podcast isn’t about pushing USAN solutions. It’s about elevating voices in the CX space and uncovering the lessons that help us all deliver better experiences. 

Hosted by USAN’s CX Evangelist Matthew Storm, Speechless dives into the moments that define how businesses serve their customers — the jaw-dropping successes, the hard lessons, and the breakthroughs that are shaping the future of customer experience. 

Episode 1: Your Customers Are Speaking. Why Aren't You Listening? 

For our very first episode, Matthew sits down with Lisa Fairbanks of AWS to explore one of the most important, yet often overlooked, skills in CX: listening. 

• Where are customers speaking to us today? 

• What signals are we ignoring? 

• How can AI help us cut through the noise and uncover what matters most? 

Together, they dig into how modern contact centers are learning to listen better, adapt faster, and create experiences that leave customers speechless — in the best way possible. 

Why Speechless? 

Because in CX, silence is never empty. It’s full of insight — if you know where to listen. Our podcast is about surfacing those insights, sharing real-world lessons, and sparking conversations that move the industry forward. 

Whether you’re a CX leader, a contact center innovator, or simply passionate about the future of customer service, Speechless is your front-row seat to the stories that matter. 

Tune In 

The first episode of Speechless is now live. Listen today and subscribe so you never miss the moments that are reshaping CX. 

👉 Listen to Episode 1 here or check out the video below!