Managed Services Should Be Part of Every Contact Center Migration — Here's Why

Moving your contact center to the cloud is a big deal. For many organizations, it's months of planning, stakeholder buy-in, and technical heavy lifting — all building toward a single launch day. And then what? 

Too often, go-live is treated as the finish line. Teams celebrate the migration, the implementation partner moves on, and the organization is left to figure out the rest on its own. That's where the focus shifts from implementation to adoption and where the right support can make all the difference in realizing the promised ROI.

It's a more common problem than most vendors will admit. Only 5% of AI and cloud adoption initiatives ever reach their full potential in production — not because the technology fails, but because the supporting infrastructure does. (MIT NANDA, 2025 report) 

That's the gap Evolve 90 is designed to close.

What Is Evolve 90?

Evolve 90 is USAN's 90-day post-launch managed services program, included in every Amazon Connect Customer implementation. Think of it as a safety net and a launchpad rolled into one — giving your team the breathing room to stabilize operations while building the confidence to push further. 

During those 90 days, USAN stays in your corner with 24/7 incident management, defect resolution, configuration changes, Amazon Web Services (AWS) spend optimization reviews, and regular check-ins on the business outcomes that actually matter to your stakeholders. 

We're also excited to share that Evolve 90 is now available in AWS Marketplace, making it easier than ever for AWS customers to access and manage it alongside their other cloud investments. 

After the initial 90 days, organizations can continue with Evolve Managed Services for ongoing support, optimization, and continuous innovation — so your contact center keeps improving long after launch.

Getting There: CX Launch and CX Launch + Innovate

Of course, you need to migrate before you can optimize. That's where USAN's QuickStart packages come in.

CX Launch is designed to get you to Amazon Connect in as little as 8 weeks — a fast, low-risk migration that modernizes your contact center without turning your operations upside down.

For organizations ready to go further, CX Launch + Innovate adds a layer of AI-powered capabilities on top of that foundation, including Amazon Q in connect for self-service and agent assist, and intelligent task routing, with implementation completed in as little as 12 weeks.

Why It Matters

According to MIT NANDA research, AI and cloud projects are 67% more likely to reach production when organizations work with experienced implementation partners. USAN, an AWS Advanced Tier Partner, has been managing contact centers for 36+ years, supporting more than 1 million customer interactions per day with a strong track record of on-time project delivery.

The technology is only part of the equation. The right partner — one that stays engaged after launch — is what turns a migration into a genuine transformation.

Ready to make your move? Schedule a call to get started today.