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Amazon Connect Solutions Multi-Platform AI Solutions

Categorize interactions with GenAI
Create & orchestrate journeys
Collaborate & visualize results
Campaign with outbound blending
Contextualize the agent workspace
Contain with agentic AI bots

AI Contact Analytics
Discover customer intent and categorize interactions from Genesys, NICE CXone, Five9, and many more

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Resources

Speechless: CX Podcast Blog Case Studies News eBooks and More

Speechless: Lessons from the Frontlines of Customer Experience

Join CX expert Matthew Storm as he interviews contact center changemakers to discover what makes or breaks customer experiences.

Double Click on That: Drilling into Customer Experiences
Automate the CX Task, Not the Relationship with Thomas Helfrich
The CX Leader's Essential Guide to re:Invent 2025
One Call Doesn’t Make a Trend: Lessons in Listening from Roger Lee

All Blogs

Leading Financial Technology Platform Tackles Agent Performance
OpenLoop Transforms the Patient Experience with Amazon Connect and USAN
Dominion Energy Uses AI Contact Analytics
Financial services company eliminates customer issues at their source with AI Contact Analytics

All Case Studies

USAN Achieves the Amazon Web Services (AWS) Generative AI Competency
USAN and Zendesk Announce Strategic Partnership to Accelerate Cloud Contact Center Transformation with Amazon Connect
USAN Unveils AI Contact Analytics Solution to Elevate Customer Experience and Agent Performance
USAN Announces New Amazon Web Services Designation: Connect Service Delivery Partner – USAN

All News

Maximizing Growth in Financial Services
Revolutionize Your Contact Center: A Strategic Guide to Modern CX and AI
The Key to Unlocking CX Transformation
What Speech Analytics Isn't Telling You

All eBooks and More

- - AI Contact Analytics
    Discover customer intent and categorize interactions from Genesys, NICE CXone, Five9, and many more
- - Amazon Connect
  - Zendesk
- - ClearScale
  - SnapSoft

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USAN Resource Library

In-depth resources for CX leaders.

High-Volume Outbound Communications on Amazon Connect – USAN

The Do’s and Don’ts of How to Use Chatbots for Customer Service – USAN

Speech Analytics: The Myths, The Truths, and Best Practices – USAN

Product News: USAN Contact Suite and Amazon Connect – USAN

Calculating the Total Cost of Ownership for Amazon Connect – USAN

Upgrade Your Contact Center in Under 90 Days: A step-by-step guide for retailers

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